At a Glance
- Tasks: Provide top-notch IT support and enhance technology infrastructure in a vibrant educational setting.
- Company: Respected further education provider with a focus on innovation and community impact.
- Benefits: Competitive salary, ongoing training, and a collaborative team environment.
- Other info: Opportunity for professional growth and mentoring junior team members.
- Why this job: Join a dynamic team and make a real difference in students' educational experiences.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 28700 - 28700 £ per year.
Your new company This is a well-established further education provider serving a large and diverse community across South Cumbria.
Delivering education and training to learners of all ages, the organisation offers a broad portfolio of academic, technical and vocational programmes, alongside apprenticeships, higher education and professional development opportunities.
With modern campuses, industry-standard facilities and strong links to regional employers, it plays a vital role in developing the skills and talent needed to support the local economy.
Focused on innovation, student success and continuous improvement, the organisation invests heavily in technology and digital services to enhance teaching, learning and operational effectiveness.
Supporting thousands of learners and staff across multiple sites, it provides a collaborative and forward-thinking environment where technology is at the heart of delivering an outstanding educational experience.
This is an excellent opportunity to join a respected institution that values professional development, embraces change and is committed to making a positive impact across its communities.
Your new role As an IT Analyst, you will play a key role in delivering high-quality technical support and maintaining reliable IT services across a multi-site educational environment, joining an established team of IT professionals.
Working closely with colleagues across the wider IT team across the 2 sites, you will provide first and second-line support to staff, students and apprentices, troubleshooting incidents through to resolution, fulfilling service requests, and carrying out routine system changes.
You will be responsible for managing and updating tickets within the IT service management system, ensuring issues are prioritised appropriately and escalated when necessary.
Alongside day-to-day support, you will help maintain and enhance the organisation's technology infrastructure through proactive maintenance, asset management, equipment deployment and IT security best practice.
You will contribute to IT projects and continuous improvement initiatives, identify trends and recurring issues, maintain technical documentation, and support the development of junior team members through mentoring and coaching.
This is an excellent opportunity for a customer-focused IT professional who enjoys working collaboratively, solving technical challenges and helping deliver an outstanding IT service.
What you'll need to succeed To be successful in securing this role, you will have first and ideally, second line IT support experience, with a passion for delivering a high level of IT support in an educational setting.
Excellent communication and relationship building skills are required, as well as, ideally, an IT qualification.
Experience working on a service desk and as an IT analyst would be advantageous.
What you'll get in return In return, you will be paid a competitive salary of £28,700 for this exciting role, joining a supportive and welcoming team where you will receive further training
IT Analyst employer: Hays
Join a vibrant secondary school that prioritises excellence in education and fosters a supportive community for both students and staff. As the Head of Mathematics, you will benefit from a competitive salary, ongoing professional development opportunities, and a collaborative work culture that encourages innovation and growth. This role not only allows you to lead a dedicated team but also to make a significant impact on student achievement in a welcoming environment.
