At a Glance
- Tasks: Develop and implement performance measurement frameworks for digital services.
- Company: Join a high-profile public sector digital transformation programme.
- Benefits: Competitive rate of £400 per day and hybrid working arrangement.
- Other info: Fast-paced environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact on services used by millions while collaborating with innovative teams.
- Qualifications: Active SC Clearance and experience as a Performance Analyst in public sector.
The predicted salary is between 47181 - 52413 £ per year.
Location: Telford (2 days per week onsite)
Rate: £400 per day
Duration: 6 Months
IR35 Status: PAYE Only
Security Clearance: Active SC Clearance Required
Your New Role
We are currently recruiting for a Performance Analyst to join a high-profile public sector digital transformation programme. This is an exciting opportunity to work within a fast-paced, multidisciplinary delivery environment focused on developing and improving customer-facing digital services.
The successful candidate will join a team responsible for supporting a rapidly evolving portfolio of digital forms, helping to ensure that data and insight sit at the heart of decision-making. You will play a key role in shaping how performance data is collected, analysed, and utilised to improve service outcomes and customer experiences.
Working closely with stakeholders and senior analytical professionals, you will help establish meaningful performance frameworks that enable teams to understand and optimise the entire user journey, while supporting wider transformation initiatives across the digital landscape.
What You'll Be Doing
- Developing and implementing performance measurement frameworks for digital services and forms.
- Working with stakeholders to understand business and user needs and translate these into effective analytical solutions.
- Analysing data across the end-to-end customer journey to identify trends, opportunities, and areas for improvement.
- Supporting the development of data-driven decision-making within multidisciplinary agile teams.
- Building queries and creating meaningful insights beyond predefined specifications.
- Collaborating with delivery teams and senior performance analysts to improve how data is collected and utilised.
- Exploring relationships between digital service performance and operational outcomes, including customer contact and casework efficiency.
- Contributing to continuous improvement initiatives within a fast-moving delivery environment.
What You'll Need to Succeed
- Active SC Clearance.
- Proven experience as a Performance Analyst within government or public sector environments.
- Strong understanding of GDS service standards and digital service delivery.
- Experience establishing performance measures and data frameworks.
- Strong analytical and problem-solving skills.
- Ability to communicate insights effectively to both technical and non-technical stakeholders.
- Experience working within agile, multidisciplinary teams.
- Comfortable working in a fast-paced environment with short delivery cycles.
- Ability to manage multiple priorities and adapt quickly to changing requirements.
Desirable Experience
- Experience supporting digital transformation programmes.
- Understanding of customer journey analytics.
- Exposure to operational performance data and service optimisation.
- Experience working with customer-facing digital services and forms.
What You'll Get in Return
- Opportunity to work on a high-profile public sector programme delivering services used by millions.
- Collaborative and innovative delivery environment.
- Exposure to large-scale digital transformation initiatives.
- Hybrid working arrangement with two days per week onsite in Telford.
- Competitive day rate of £400 per day.
What You Need to Do Now
If you're interested in this role, click 'Apply Now' to submit your application, or contact Hays Technology for a confidential discussion and further information.
Locations
SC Cleared Performance Analyst - Digital Forms Project in Isle of Wight, Newport employer: Hays
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StudySmarter Expert Advice🤫
We think this is how you could land SC Cleared Performance Analyst - Digital Forms Project in Isle of Wight, Newport
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace SC Cleared Performance Analyst - Digital Forms Project in Isle of Wight, Newport
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Hays
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Hays.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Hays that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
