At a Glance
- Tasks: Investigate complaints and gather evidence to protect the public.
- Company: Regulatory organisation in the heart of Manchester.
- Benefits: Hybrid working, supportive environment, and a 35-hour week.
- Other info: Opportunity for career growth in a collaborative team.
- Why this job: Make a real difference while developing your analytical and communication skills.
- Qualifications: Strong analytical skills and experience managing complex casework.
The predicted salary is between 30000 - 40000 £ per year.
Your new company is a regulatory organisation based in Manchester city centre recruiting a number of Investigation Officers to join their busy team on a temporary basis. This is an exciting opportunity to play a key role in protecting the public by making enquiries into complaints.
Your new role:
- Gathering, analysing and evaluating evidence to support decision-making
- Conducting initial enquiries through to managing the full investigation process through to referrals
- Managing a varied caseload of complex investigations, ensuring compliance with legislation
- Draft clear, concise summaries and reports for decision-makers
- Liaise with various stakeholders throughout the process
- Maintain accurate records within internal systems
- Participate in case review meetings with senior managers
- Ensure performance targets for quality and timeliness are met
- Support safeguarding practices and uphold confidentiality at all times
What you'll need to succeed:
- Strong analytical skills with the ability to interpret complex information quickly and accurately
- Experience managing complex casework and varied caseloads
- Excellent written communication skills, with the ability to explain decisions clearly in plain English
- Ability to work within structured policies, procedures, and quality standards
- High level of attention to detail and organisational skills
- Proven ability to handle confidential and sensitive information with discretion
- Understanding of the regulatory or healthcare environment
- Experience presenting information or supporting training delivery
- Experience supervising or providing guidance to colleagues
What you'll get in return:
- Hybrid working after the initial first week (2 days a month in the office)
- 35 hour working week (Monday to Friday, 9am till 5pm)
- Supportive and collaborative working environment
- Central Manchester offices
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Investigation Officer employer: Hays
Join a dynamic regulatory organisation in the heart of Manchester, where you will play a vital role in safeguarding the public through thorough investigations. With a supportive and collaborative work culture, employees benefit from hybrid working arrangements, a 35-hour week, and opportunities for professional growth within a structured environment. This is an excellent opportunity for those seeking meaningful employment while contributing to the community.
