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- Tasks: Ensure services meet quality standards and regulatory expectations through audits and reviews.
- Company: Established provider of regulated support and wellbeing services.
- Benefits: Competitive pay, hybrid working, and potential for contract extension.
- Why this job: Make a real impact on service quality and customer outcomes.
- Qualifications: Experience in quality assurance or compliance, strong analytical and communication skills.
- Other info: Proactive role with opportunities for personal and professional growth.
The predicted salary is between 19 - 21 £ per hour.
As a Hays recruitment partner, we are supporting an established and well-regarded provider of regulated support and wellbeing services. This organisation delivers frontline services to vulnerable customer groups and operates within a highly regulated environment, placing strong emphasis on quality, safeguarding, and continuous improvement.
This is an interim opportunity, ideal for an experienced quality or compliance professional who can add immediate value.
As an Interim Quality Assurance Officer, you will play a key role in ensuring services consistently meet internal quality standards, regulatory expectations, and sector best practice. Working across multiple service areas, you will undertake audits, service reviews and thematic checks, supporting operational teams to improve outcomes and compliance.
Key responsibilities will include:
- Conducting regular quality audits and service reviews across support services
- Monitoring compliance against safeguarding, health & safety, data protection and other key policies
- Coordinating, collating and analysing performance data, KPIs and outcomes
- Supporting services to respond to external audits, inspections and contract compliance checks
- Producing clear, evidence-based reports with practical recommendations
- Working closely with frontline teams and managers to implement improvement plans
- Promoting a culture of learning, transparency and continuous improvement
This role is based in Stoke-on-Trent, with hybrid working and regular service visits required.
To be successful in this interim role, you will be able to demonstrate:
- Proven experience in a quality assurance, compliance or audit role within housing, homelessness, domestic abuse, social care or allied support services
- Strong knowledge of regulatory requirements, safeguarding, risk management and incident reporting
- Experience of undertaking service audits and quality reviews
- Excellent written and verbal communication skills, with the ability to present findings clearly and constructively
- Strong analytical skills with confidence working with service data, KPIs and reports
- Advanced IT skills, including Excel (formulas, pivot tables, data analysis) and wider Microsoft Office applications
- Ability to manage your own workload autonomously across multiple services
- A trauma-informed, person-centred and inclusive approach to service improvement
- A valid UK driving licence and access to a vehicle
This role will suit a proactive interim professional who can quickly understand services and drive measurable improvements.
In return, you’ll receive:
- A competitive hourly rate, typically £19.00 - £21.00 per hour, depending on experience and assignment length
- Hybrid working arrangements
- A flexible interim contract with potential for extension
- The opportunity to make a meaningful impact on service quality and customer outcomes
Interim Quality Assurance Officer employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Quality Assurance Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the quality assurance field and let them know you're on the lookout for interim roles. You never know who might have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of regulatory requirements and compliance standards. Be ready to discuss how you've tackled challenges in previous roles, especially those related to safeguarding and service audits.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive improvements in service quality. This will demonstrate your ability to produce evidence-based reports and recommendations, which is key for the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like the Interim Quality Assurance Officer. Plus, you'll be part of a community that values continuous improvement and support.
We think you need these skills to ace Interim Quality Assurance Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in quality assurance and compliance. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've improved service quality in previous roles. We want to see your personality and passion for making a difference.
Showcase Your Skills: Don’t forget to mention your analytical skills and IT prowess, especially with Excel. We love seeing candidates who can handle data like a pro and present findings clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hays
✨Know Your Regulations
Familiarise yourself with the key regulatory requirements and standards relevant to quality assurance in social care. This will not only help you answer questions confidently but also demonstrate your commitment to compliance and safeguarding.
✨Showcase Your Audit Experience
Prepare specific examples of past audits or quality reviews you've conducted. Be ready to discuss the methodologies you used, the challenges you faced, and how your actions led to measurable improvements in service quality.
✨Communicate Clearly
Practice articulating your findings and recommendations clearly and constructively. Use straightforward language and be prepared to explain complex data or reports in a way that’s easy to understand for non-specialists.
✨Emphasise Your Analytical Skills
Highlight your experience with data analysis, especially using Excel. Be ready to discuss how you've used KPIs and performance data to drive improvements in previous roles, as this is crucial for the position.
