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- Tasks: Join us as an IT Field Engineer, providing tech support and installations to our customers.
- Company: We're a dynamic company focused on delivering top-notch IT services.
- Benefits: Enjoy a competitive salary, a company car, and potential for contract extension.
- Why this job: Gain hands-on experience in IT while making a real impact on customer satisfaction.
- Qualifications: Strong IT skills, communication abilities, and relevant technical qualifications are essential.
- Other info: This is a 6-month FTC role with a chance for extension; Northern Ireland candidates welcome.
The predicted salary is between 24000 - 36000 £ per year.
IT Field Engineer, 6 Month FTC, £30k per annum(pro rata) + company car
Our client is seeking a dedicated IT Field Engineer to join their team, you will be responsible for providing technical services to their customers. This includes installations, system upgrades, break-fix support, and other related tasks.
Key Responsibilities:
- Deliver services efficiently, following relevant procedures to ensure the best customer experience.
- Keep customers informed of work progress with regular updates.
- Provide thorough and timely reports, logging all issues and steps taken to resolve them.
- Collaborate with colleagues and escalate critical technical issues promptly.
- Maintain professionalism, good timekeeping, and a helpful attitude.
- Ensure data security and guard against data loss.
- Complete personal admin tasks, including software synchronization and mileage reporting.
- Maintain boot stock levels and adhere to stock replenishment procedures.
- Participate in an on-call rota for emergency fault cover and Saturday overtime for planned installs/renewals.
Essential criteria:
- Strong communication and IT experience, including Microsoft server and workstation operating systems.
- Knowledge of Windows operating systems, TCP/IP, and Windows networking.
- MS Active Directory skills and experience with switches and routers are desirable.
- Full UK driving license
- Relevant technical qualifications (e.g., MTA, CCNA, Microsoft Azure, ITIL Foundation).
Although the role is initially for a 6-month period there is a high possibility of extension. If you\’re interested in this role, please forward an up-to-date copy of your CV.
Due to the nature of this role on candidates based in Northern Ireland will be considered for this role.
Information Technology Field Engineer employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Field Engineer
✨Tip Number 1
Make sure to familiarize yourself with the specific technical skills mentioned in the job description, such as Microsoft server and workstation operating systems. Being able to discuss your experience with these technologies during the interview will show that you're a strong candidate.
✨Tip Number 2
Since communication is key in this role, practice explaining complex technical issues in simple terms. This will help you demonstrate your ability to keep customers informed and provide excellent service.
✨Tip Number 3
Highlight any previous experience you have with on-call support or emergency fault cover. Sharing specific examples of how you've handled urgent situations can set you apart from other candidates.
✨Tip Number 4
If you have relevant technical qualifications like MTA, CCNA, or ITIL Foundation, be sure to mention them during your discussions. These credentials can significantly boost your credibility and show your commitment to the field.
We think you need these skills to ace Information Technology Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT experience, particularly with Microsoft server and workstation operating systems. Include any technical qualifications like MTA, CCNA, or ITIL Foundation that align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your communication skills and ability to deliver efficient services. Mention specific experiences where you provided technical support or resolved issues, showcasing your problem-solving abilities.
Highlight Relevant Skills: In your application, clearly outline your knowledge of Windows operating systems, TCP/IP, and networking. If you have experience with MS Active Directory, switches, or routers, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Hays
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft server and workstation operating systems, as well as your knowledge of TCP/IP and Windows networking. Highlight any relevant technical qualifications you possess, such as MTA or CCNA.
✨Demonstrate Strong Communication
Since the role involves keeping customers informed and collaborating with colleagues, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially during technical support situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you successfully resolved technical issues or managed customer expectations, and be ready to explain your thought process.
✨Emphasize Professionalism and Time Management
Discuss your approach to maintaining professionalism and good timekeeping, especially when working under pressure. Share strategies you use to manage your time effectively, particularly when juggling multiple tasks or on-call responsibilities.
