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- Tasks: Manage debt recovery processes and support clients in a dynamic team.
- Company: Remote-friendly company based in Weston Super Mare with a supportive culture.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in debt recovery and strong attention to detail.
- Other info: Join a vibrant team with a focus on collaboration and impact.
The predicted salary is between 28800 - 43200 £ per year.
Your new company Weston Super Mare based business (REMOTE WORKING, 2 DAYS A MONTH IN OFFICE)
Your new role Are you a skilled debt recovery professional looking to make a meaningful impact in a dynamic and supportive environment? We\’re seeking a proactive and detail-oriented Income Officer to join the Collections & Recovery Team in Weston (2 days a month in office). This is a fantastic opportunity to work in a fast-paced setting where your expertise will help drive financial stability and support community services.Key Responsibilities Debt Management: Oversee aged debt ledgers and ensure timely recovery across multiple debt types. Client Communication: Handle correspondence via phone, email, and post-including sensitive cases involving vulnerable individuals and estate representatives. Payment Negotiation: Initiate outbound calls to arrange payments and promote Direct Debit solutions. Referral Coordination: Liaise with external support services, debt collection agencies, and legal teams when necessary. Write-Off Processing: Prepare documentation and recommendations for debt write-offs. System Updates: Maintain accurate records. Regulatory Compliance: Ensure all actions meet service level agreements and audit standards.
What you\’ll need to succeed Proven experience in debt recovery or credit control, especially outbound call handling Strong written and verbal communication skills Proficiency in Microsoft Word, Outlook, and Excel Confidence and professionalism in dealing with sensitive cases Ability to work independently and meet performance targets High attention to detail and quality documentation Adaptability and a collaborative team spirit
What you\’ll get in return 26 days annual leave + bank holidays (rising with service) Life assurance (4x basic salary) Defined contributory pension scheme (up to 6% matched) Access to a wide range of employee discounts and wellbeing initiatives Support for professional development and qualifications Flexible working options and family-friendly policies Free eye tests and annual flu jabs Occupational health support and Employee Assistance Programme Recruitment referral scheme 2 DAYS A MONTH IN THE OFFICE/FLEXIBILITY
What you need to do now If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now. If this job isn\’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
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Income Officer employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt recovery field and let them know you're on the hunt for an Income Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for virtual interviews! Since this role offers remote working, make sure you're comfortable with video calls. Test your tech beforehand, dress smartly, and have your notes ready to show off your skills in debt recovery.
✨Tip Number 3
Showcase your achievements! When chatting with potential employers, highlight specific successes you've had in debt recovery. Numbers speak volumes, so if you've improved collection rates or reduced outstanding debts, make sure to mention it!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly gives you a better chance to stand out. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your debt recovery skills and experience. We want to see how you can make a meaningful impact in our Collections & Recovery Team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Income Officer role. We love seeing enthusiasm and a clear understanding of what we do, so let your personality come through.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and skills. This helps us see your potential quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hays
✨Know Your Numbers
As an Income Officer, you'll be dealing with debt recovery, so brush up on your financial knowledge. Be prepared to discuss specific metrics or strategies you've used in the past to successfully recover debts. This shows you’re not just familiar with the role but also have practical experience.
✨Show Your Proactivity
This role requires a proactive approach, so think of examples where you've taken the initiative in previous positions. Whether it’s implementing a new process or reaching out to clients before issues arise, share these stories to demonstrate your ability to make a meaningful impact.
✨Understand the Company Culture
Research Weston Super Mare and their Collections & Recovery Team. Understanding their values and how they operate will help you tailor your answers to fit their culture. Mentioning specific aspects of their approach during the interview can really impress them.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the role and the team. Ask about their current challenges in debt recovery or how success is measured in this position. This shows your genuine interest and helps you assess if the company is the right fit for you.