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- Tasks: Manage debt recovery processes and support clients in a dynamic team.
- Company: Remote-friendly company based in Weston Super Mare with a supportive culture.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in debt recovery and strong attention to detail.
- Other info: Join a vibrant team with a focus on collaboration and impact.
The predicted salary is between 28800 - 43200 £ per year.
Your new company Weston Super Mare based business (REMOTE WORKING, 2 DAYS A MONTH IN OFFICE)
Your new role Are you a skilled debt recovery professional looking to make a meaningful impact in a dynamic and supportive environment? We\’re seeking a proactive and detail-oriented Income Officer to join the Collections & Recovery Team in Weston (2 days a month in office). This is a fantastic opportunity to work in a fast-paced setting where your expertise will help drive financial stability and support community services.Key Responsibilities Debt Management: Oversee aged debt ledgers and ensure timely recovery across multiple debt types. Client Communication: Handle correspondence via phone, email, and post-including sensitive cases involving vulnerable individuals and estate representatives. Payment Negotiation: Initiate outbound calls to arrange payments and promote Direct Debit solutions. Referral Coordination: Liaise with external support services, debt collection agencies, and legal teams when necessary. Write-Off Processing: Prepare documentation and recommendations for debt write-offs. System Updates: Maintain accurate records. Regulatory Compliance: Ensure all actions meet service level agreements and audit standards.
What you\’ll need to succeed Proven experience in debt recovery or credit control, especially outbound call handling Strong written and verbal communication skills Proficiency in Microsoft Word, Outlook, and Excel Confidence and professionalism in dealing with sensitive cases Ability to work independently and meet performance targets High attention to detail and quality documentation Adaptability and a collaborative team spirit
What you\’ll get in return 26 days annual leave + bank holidays (rising with service) Life assurance (4x basic salary) Defined contributory pension scheme (up to 6% matched) Access to a wide range of employee discounts and wellbeing initiatives Support for professional development and qualifications Flexible working options and family-friendly policies Free eye tests and annual flu jabs Occupational health support and Employee Assistance Programme Recruitment referral scheme 2 DAYS A MONTH IN THE OFFICE/FLEXIBILITY
What you need to do now If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now. If this job isn\’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
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Income Officer employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt recovery field and let them know you're on the hunt for an Income Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Income Officer roles and practice your responses. We want you to showcase your skills in debt recovery and your proactive approach, so be ready to share examples of your past successes.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your debt recovery skills and experience. We want to see how you can make a meaningful impact in our Collections & Recovery Team, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Income Officer role. We love seeing enthusiasm and a clear understanding of what we do, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate detail-oriented candidates, but we also value brevity. Make it easy for us to see your qualifications at a glance!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Income Officer position. Plus, it’s super easy!
How to prepare for a job interview at Hays
✨Know Your Numbers
As an Income Officer, you'll be dealing with debt recovery, so brush up on your financial knowledge. Be prepared to discuss specific metrics or strategies you've used in the past to successfully recover debts. This shows you’re not just familiar with the role but also have practical experience.
✨Show Your Proactivity
In this role, being proactive is key. Think of examples where you took the initiative to resolve issues or improve processes. During the interview, share these stories to demonstrate your ability to make a meaningful impact in a dynamic environment.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Since this role involves remote working with occasional office days, highlight your adaptability and how you thrive in both settings. This will show that you’re a good fit for their supportive environment.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the Collections & Recovery Team and their goals. This not only shows your interest in the role but also helps you gauge if the company aligns with your career aspirations.