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- Tasks: Manage debt recovery processes and support clients in financial stability.
- Company: Dynamic Weston Super Mare business with a supportive team culture.
- Benefits: Remote work, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in debt recovery and strong attention to detail.
- Other info: Join a vibrant team with a focus on collaboration and impact.
The predicted salary is between 28800 - 43200 £ per year.
Your new company Weston Super Mare based business (REMOTE WORKING, 2 DAYS A MONTH IN OFFICE)
Your new role Are you a skilled debt recovery professional looking to make a meaningful impact in a dynamic and supportive environment? We\’re seeking a proactive and detail-oriented Income Officer to join the Collections & Recovery Team in Weston (2 days a month in office). This is a fantastic opportunity to work in a fast-paced setting where your expertise will help drive financial stability and support community services.Key Responsibilities Debt Management: Oversee aged debt ledgers and ensure timely recovery across multiple debt types. Client Communication: Handle correspondence via phone, email, and post-including sensitive cases involving vulnerable individuals and estate representatives. Payment Negotiation: Initiate outbound calls to arrange payments and promote Direct Debit solutions. Referral Coordination: Liaise with external support services, debt collection agencies, and legal teams when necessary. Write-Off Processing: Prepare documentation and recommendations for debt write-offs. System Updates: Maintain accurate records. Regulatory Compliance: Ensure all actions meet service level agreements and audit standards.
What you\’ll need to succeed Proven experience in debt recovery or credit control, especially outbound call handling Strong written and verbal communication skills Proficiency in Microsoft Word, Outlook, and Excel Confidence and professionalism in dealing with sensitive cases Ability to work independently and meet performance targets High attention to detail and quality documentation Adaptability and a collaborative team spirit
What you\’ll get in return 26 days annual leave + bank holidays (rising with service) Life assurance (4x basic salary) Defined contributory pension scheme (up to 6% matched) Access to a wide range of employee discounts and wellbeing initiatives Support for professional development and qualifications Flexible working options and family-friendly policies Free eye tests and annual flu jabs Occupational health support and Employee Assistance Programme Recruitment referral scheme 2 DAYS A MONTH IN THE OFFICE/FLEXIBILITY
What you need to do now If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now. If this job isn\’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
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Income Officer employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt recovery field and let them know you're on the hunt for an Income Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for virtual interviews! Since this role offers remote working, make sure you're comfortable with video calls. Test your tech beforehand, dress smartly, and have your notes ready to show off your skills in debt recovery.
✨Tip Number 3
Showcase your achievements! When discussing your experience, highlight specific successes in debt recovery. Use numbers and examples to demonstrate how you've made a difference in previous roles – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us see your application faster. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your debt recovery skills and any relevant experience. We want to see how you can make a meaningful impact in our Collections & Recovery Team!
Craft a Compelling Cover Letter: Use your cover letter to showcase your proactive approach and attention to detail. Tell us why you're the perfect fit for the Income Officer role and how you can contribute to our dynamic environment.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to the facts about your experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Officer and the specifics of debt recovery. Brush up on relevant laws and best practices in collections. This will show that you're not just interested in the job, but that you’re genuinely knowledgeable about the field.
✨Showcase Your Skills
Prepare to discuss your previous experience in debt recovery. Have specific examples ready that highlight your problem-solving skills and attention to detail. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Emphasise Teamwork
Since you'll be part of a Collections & Recovery Team, it’s important to demonstrate your ability to work well with others. Share examples of how you've collaborated with colleagues in the past to achieve common goals, especially in challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or specific challenges the team is currently facing. This shows your interest in the role and helps you gauge if it's the right fit for you.