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For Companies At a Glance
- Tasks: Provide top-notch customer service and support to a diverse range of clients.
- Company: Join a successful team in Hull focused on collaboration and customer satisfaction.
- Benefits: Earn £26,000-£30,000 plus 26 days annual leave and additional perks.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Full training provided with opportunities for growth in a supportive environment.
The predicted salary is between 26000 - 30000 £ per year.
Your new company
Our client is looking for a strong customer service professional to join their small but successful team based in Hull, where collaboration, reliability and customer focus are at the heart of everything they do. This role can offer an immediate start for the right candidate.
Your new role
As a Customer Service Support professional, you will play a key role in assisting both the external sales team and a diverse portfolio of customers. This is a customer‑focused position where you’ll be managing communication across phone, email, Teams, and other channels, ensuring excellent service at all times.
Your responsibilities will include:
- Delivering high‑quality customer service and support
- Managing customer communication across multiple channels
- Inputting and processing orders using the company’s CRM system
- Liaising with internal and external colleagues to ensure timely delivery of results
- Completing general administrative tasks to support wider operations
Full training will be provided, giving you the tools and knowledge to succeed.
What you'll need to succeed
To thrive in this role, you will need:
- Strong computer literacy
- Good written and verbal communication skills
- A proactive and adaptable approach
- Qualifications in Maths and English
- Previous customer service experience (preferred)
- Proficiency in Microsoft Word and Excel
- Telesales experience (advantageous)
Most importantly, you’ll be enthusiastic, committed, reliable, and willing to take on additional tasks when required.
What you'll get in return
A competitive salary of £26,000 – £30,000, depending on experience. Additional benefits include 26 days annual leave, plus.
Customer Services - Servicing Support in Hull employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services - Servicing Support in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a customer service role, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Practice makes perfect! Before you head into any interviews, do some mock sessions with friends or family. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! When you get the chance to chat with potential employers, highlight your computer literacy and communication skills. Share specific examples of how you've delivered excellent customer service in the past to really stand out.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're keen and proactive about landing that customer service role!
We think you need these skills to ace Customer Services - Servicing Support in Hull
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read through the entire job description. It’ll give you a clear idea of what we’re looking for and help you tailor your application to match our needs.
Show Off Your Customer Service Skills: In your written application, highlight any previous customer service experience you have. We want to see how you’ve delivered excellent service in the past, so share specific examples that demonstrate your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your problem-solving skills and ability to maintain a positive attitude.
✨Familiarise Yourself with the Company
Do some research on the company and its values. Understand their approach to customer service and be prepared to explain how your personal values align with theirs. This shows genuine interest and helps you stand out as a candidate.
✨Practice Communication Skills
Since this role involves managing communication across various channels, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with answering questions on the spot.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about team dynamics, training opportunities, or how success is measured in the role. It demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
