At a Glance
- Tasks: Provide 2nd line IT support and resolve escalated incidents.
- Company: Join a well-established IT Service Desk with a national reach.
- Benefits: Competitive day rate, hybrid working, and flexible shifts.
- Other info: Enjoy a structured shift pattern with opportunities for growth.
- Why this job: Gain hands-on experience in a dynamic IT environment while making a difference.
- Qualifications: Experience in IT support, knowledge of Windows 11, and M365 services.
The predicted salary is between 40000 - 40000 € per year.
A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution.
Shifts: The shift pattern is based on a 7-week rotation. Within this, you'll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts (Sat & Sun 8-7). When on the weekend shift, you'll be expected to work Monday 8-5, Tuesday 8-5 and Wednesday 8-12, before having Wednesday afternoon, Thursday, and Friday as the 'Weekend'.
What you'll need to succeed:
- Previous experience of working in a busy IT Service Desk
- Strong knowledge of Windows 11 (On-premise domain & Cloud integrated)
- Experience with Active Directory and Azure Active Directory user & group administration
- Ability to support M365 services (Teams, SharePoint, OneDrive)
- Knowledge of InTune
- Previous experience of working with ITIL service management processes
2nd Line Support in Hull employer: Hays
Join a dynamic and supportive IT Service Desk team in York, where your expertise as a 2nd Line Support Contractor will be valued and nurtured. With a hybrid working model, competitive day rates, and a structured shift pattern that promotes work-life balance, you'll find ample opportunities for professional growth and development in a collaborative environment. Our commitment to employee well-being and continuous learning makes us an exceptional employer for those seeking meaningful and rewarding careers in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific incidents you've resolved, especially with Windows 11 and M365 services. We want to see how you think on your feet!
✨Tip Number 3
Show off your knowledge of ITIL processes during interviews. It’s a big plus for 2nd Line Support roles. We love candidates who can demonstrate their understanding of service management!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace 2nd Line Support in Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IT Service Desks and the specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the 2nd Line Support role. Share specific examples of your troubleshooting skills and how you've handled escalated incidents in the past.
Showcase Your IT Knowledge:Don’t forget to mention your familiarity with Windows 11, Active Directory, and M365 services. We love seeing candidates who can demonstrate their technical expertise right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hays
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Active Directory, and M365 services. Be ready to discuss specific scenarios where you've used these technologies, as it shows you're not just familiar with them but can apply your knowledge in real-world situations.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT issues in the past. Think about a time when you resolved an escalated incident or service request and be ready to walk through your thought process. This will demonstrate your troubleshooting abilities and your experience in a busy IT Service Desk environment.
✨Understand the Shift Patterns
Familiarise yourself with the shift patterns mentioned in the job description. Be prepared to discuss your availability and how you can manage the rotation effectively. Showing that you understand the commitment required will reflect positively on your enthusiasm for the role.
✨Emphasise Your ITIL Knowledge
Since the role requires knowledge of ITIL service management processes, make sure you can talk about your experience with ITIL frameworks. If you have any certifications or training, mention those too. This will highlight your understanding of best practices in IT support.
