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- Tasks: Lead a dynamic HR team and ensure top-notch service delivery.
- Company: Join a forward-thinking organisation focused on people operations.
- Benefits: Competitive hourly rate, remote work, and valuable experience.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real impact in HR while developing your leadership skills.
- Qualifications: Experience in HR leadership and strong communication skills required.
The predicted salary is between 38600 - 43300 £ per year.
My client is seeking an experienced People Operations Team Leader to join its HR Shared Services function on an initial 3-month contract. This is an excellent opportunity for a confident HR professional to lead a busy operational team and support the delivery of a high-quality, customer-focused HR service.
About the role
As People Operations Team Leader, you will be responsible for the day-to-day leadership and supervision of the People Operations Team, ensuring HR enquiries are handled accurately, consistently and within agreed service level agreements. You will support the People Operations SME on complex cases and play a key role in developing team capability and performance.
Key responsibilities
- Lead and supervise the People Operations Team, ensuring timely and high-quality responses to HR queries.
- Allocate and manage workloads across the team, including routine and ad hoc tasks.
- Monitor performance against SLAs and KPIs and address performance or capability issues.
- Chair regular team meetings, one-to-ones and appraisals.
- Maintain the team skills matrix and capacity planner, identifying and addressing development gaps.
- Support the development and review of HR policies, procedures and self-service guidance.
- Ensure GDPR processes and data protection protocols are fully adhered to.
- Work collaboratively with HR, Payroll and Pensions colleagues to ensure smooth case transfer.
- Support training and guidance for line managers on HR processes.
- Deputise for the People Operations SME when required.
About you
You will be an organised, proactive leader with strong HR knowledge and experience of working in a fast-paced service environment.
Essential criteria:
- Proven experience leading or supervising a team within an HR or people service function.
- Strong working knowledge of HR policies, procedures and employee lifecycle processes.
- Experience working to service level agreements or performance targets.
- Excellent communication skills, both written and verbal.
- Able to manage multiple priorities and meet tight deadlines.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
HR Operations Team Leader employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Operations Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their values and needs. We want you to shine and show them why you're the best fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your leadership style and how you handle HR challenges, as these will be key in your role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team!
We think you need these skills to ace HR Operations Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Operations Team Leader role. Highlight your leadership experience and any relevant HR knowledge that matches the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements in previous roles. Use specific examples that demonstrate your ability to lead a team and meet performance targets. This will help us see the impact you've made in your past positions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Keep it concise but engaging, and let your personality come through!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hays
✨Know Your HR Stuff
Make sure you brush up on your HR policies and procedures before the interview. Being able to discuss the employee lifecycle and service level agreements confidently will show that you're not just familiar with the basics, but that you truly understand the role.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you managed workloads, addressed performance issues, or developed team capabilities. This will demonstrate your ability to lead the People Operations Team effectively.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific HR scenarios, such as managing a complex case or ensuring GDPR compliance. Prepare by thinking through potential challenges and how you would address them, showcasing your problem-solving skills.