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- Tasks: Be the go-to person for customer queries and manage employee lifecycle processes.
- Company: Join Hays Specialist Recruitment, a leading agency in HR solutions.
- Benefits: Enjoy flexible working options and gain valuable HR experience.
- Why this job: Kickstart your career in HR while making a real impact on employee experiences.
- Qualifications: Previous HR experience is essential; immediate availability is required.
- Other info: This is a temporary role, perfect for those looking to dive into HR quickly.
The predicted salary is between 30000 - 42000 £ per year.
Key Responsibilities
- Act as first point of contact for all customers, whether internal or external, via telephone and email and respond to their queries in line with Service Level Agreements.
- Administer the end-to-end employee lifecycle transactions and ensure adherence to HR policies and processes.
- Maintain TOPdesk call management system, ensuring that all calls and queries are logged, and the appropriate audit trails are available.
- Determine the need to escalate queries as necessary and do so via TOPdesk call management system, ensuring that the system reflects the nature of the query to ensure a high level of customer satisfaction.
- Administer end-to-end employee lifecycle processes, to include but not limited to starters and leavers, contracts of employment, contractual changes, references and long service letters to ensure adherence to current employment legislation.
- Undertake reward and benefits administration.
- Ensure the HR system in relation to the above is maintained with accurate and timely data.
- Raise issues as appropriate and contribute to the ongoing process development and improvement of the HR Service Desk.
- Ensure that a systematic and accurate electronic filing system and record-keeping procedure are followed.
- Liaise with Payroll to ensure starters, leavers and contractual changes are made in time for payroll deadlines.
- Production of regular reports as and when required.
Only candidates with previous HR experience will be considered for this role. Availability needs to be immediate as this is a temp role to start asap.
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
- HR or Human Resources
HR Administration (Reading) employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Administration (Reading)
✨Tip Number 1
Familiarise yourself with the HR policies and processes relevant to the role. Understanding these will not only help you answer queries effectively but also demonstrate your commitment to adhering to company standards.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries via telephone and email. Being able to communicate clearly and empathetically will set you apart as a candidate who can enhance customer satisfaction.
✨Tip Number 3
Gain experience with call management systems like TOPdesk if you haven't already. Familiarity with such tools will show that you're ready to hit the ground running and can manage queries efficiently.
✨Tip Number 4
Highlight any previous HR experience you have, particularly in employee lifecycle administration. Be prepared to discuss specific examples of how you've successfully managed similar tasks in past roles.
We think you need these skills to ace HR Administration (Reading)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant HR experience, particularly in administration and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experience aligns with the role and express your enthusiasm for working in HR.
Highlight Relevant Skills: Emphasise skills such as communication, attention to detail, and familiarity with HR systems like TOPdesk. Mention any experience with payroll processes or employee lifecycle management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Hays
✨Know Your HR Basics
Brush up on your HR knowledge, especially regarding employee lifecycle processes. Be prepared to discuss how you’ve handled starters and leavers in previous roles, as well as your understanding of employment legislation.
✨Demonstrate Customer Service Skills
Since this role involves acting as the first point of contact for queries, showcase your customer service experience. Prepare examples of how you've effectively resolved issues or escalated queries in a timely manner.
✨Familiarise Yourself with TOPdesk
If you have experience with call management systems like TOPdesk, be ready to discuss it. If not, do some research on how it works and be prepared to explain how you would manage queries using such a system.
✨Highlight Your Attention to Detail
This role requires maintaining accurate records and data. Prepare to share examples from your past work where your attention to detail made a significant impact, particularly in HR administration or data management.
