At a Glance
- Tasks: Manage properties, support residents, and ensure excellent housing services.
- Company: Respected housing provider dedicated to community and tenant support.
- Benefits: Competitive pay, flexible hours, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a supportive team and help create vibrant communities.
- Qualifications: Experience in housing management and strong customer service skills.
The predicted salary is between 25 - 25 £ per hour.
A well-established housing provider is seeking an experienced Housing Officer to join its operations team on a temporary basis.
This organisation is committed to delivering high-quality housing services, supporting tenancy sustainment, and creating vibrant, inclusive communities across the region.
The successful candidate will play a key role in ensuring residents receive an excellent service while contributing to the effective management of homes and neighbourhoods.
As a Housing Officer, you will manage a varied patch of properties and act as the main point of contact for customers, helping them to sustain successful tenancies and access the support they need.
You will work closely with internal teams, external agencies, and community partners to deliver customer-focused housing services and maintain high standards across neighbourhoods.
Managing tenancy and estate-related issues across a designated housing patch.
Delivering effective income collection and reducing rent arrears through early intervention and repayment arrangements.
Supporting tenancy sustainment and signposting customers to relevant support services.
Conducting tenancy visits, estate inspections, and customer meetings.
Liaising with property services teams regarding repairs, maintenance, voids, and health and safety matters.
Supporting resident engagement activities and customer satisfaction initiatives.
Maintaining accurate records and contributing to performance reporting requirements.
Building strong relationships with community partners to support residents and improve neighbourhoods.
Previous experience within housing management, tenancy management, income recovery, or a related social housing environment.
Knowledge of rent arrears management, tenancy sustainment, and housing legislation.
Experience managing customer cases and resolving complex housing issues.
Experience dealing with anti-social behaviour, safeguarding concerns, and tenancy enforcement matters.
Good IT skills and experience maintaining accurate housing management records.
The ability to work independently, manage a busy caseload, and achieve performance targets.
A full UK driving licence and access to a vehicle for business use.
Competitive hourly rate of £21.00 - £25.00 per hour.
Full-time temporary opportunity with a respected housing provider.
Opportunity to make a tangible difference to residents and communities.
Supportive team environment and exposure to a broad range of housing services.
Flexible, community-based role with regular customer and stakeholder interaction.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays. co. uk
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Officer (Part time)
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Hays!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Hays that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Housing Support Officer (Part time)
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Hays. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Hays.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Hays!
How to prepare for a job interview at Hays
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Hays resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Housing Support Officer (Part time) position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
