At a Glance
- Tasks: Lead a dynamic team to deliver top-notch housing management services.
- Company: Join a forward-thinking organisation dedicated to quality housing solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement and community impact.
- Why this job: Make a real difference in people's lives through effective housing management.
- Qualifications: Experience in housing management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced Housing Manager to lead a busy Homes Team delivering high-quality housing management services across general needs, sheltered and private leased properties. You will drive service performance, manage landlord relationships, and ensure customers sustain successful tenancies through proactive management of arrears, ASB and safeguarding.
Key Responsibilities
- Lead and develop a housing management team
- Oversee tenancy management, rent arrears, ASB and safeguarding
- Manage private landlords and lease agreements
- Monitor KPIs including voids, rent collection and performance targets
- Improve processes, efficiency and service delivery
- Manage budgets and ensure compliance with housing legislation
- Build partnerships with local authorities and external agencies
Requirements
Essential:
- Experience in housing management / social housing
- Strong knowledge of tenancy law, landlord responsibilities and housing policy
- Proven team leadership and performance management
- Experience managing KPIs, budgets and service delivery
- Excellent communication and stakeholder management
Desirable:
- CIH Level 4 (or working towards)
- Experience with housing systems (MRI, Reapit, etc.)
- Knowledge of property maintenance
Skills
- Leadership and decision-making
- Customer-focused and results-driven
- Problem-solving and conflict resolution
- Strong organisational and analytical skills
Additional Requirements
- Full UK driving licence and access to a vehicle
- Flexible working approach
Apply today by submitting your CV and a short supporting statement outlining your relevant experience. Applications will be reviewed on a rolling basis, so early submission is encouraged.
Housing Services Manager employer: Hays
Join our dynamic team as a Housing Services Manager, where you will play a pivotal role in enhancing the quality of housing management services. We pride ourselves on fostering a supportive work culture that values employee development and offers opportunities for growth within the sector. Located in a vibrant community, we provide competitive benefits and a flexible working environment, ensuring that you can make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission, especially in areas like tenancy management and service delivery.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out to organisations you admire. Express your interest in potential roles and share how your skills can benefit their team.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus it shows you’re serious about joining our team. Make sure to highlight your leadership experience and knowledge of housing policy in your application.
We think you need these skills to ace Housing Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Services Manager role. Highlight your experience in housing management and any relevant achievements that showcase your skills in tenancy law and performance management.
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Use it to explain how your background aligns with the key responsibilities listed in the job description. Be specific about your experience with KPIs, budgets, and team leadership.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects your ability to engage with stakeholders. Use clear and concise language, and don’t shy away from sharing examples of successful partnerships you've built.
Apply Early!:Remember, applications are reviewed on a rolling basis, so don’t wait until the last minute! Head over to our website and submit your application as soon as you can to increase your chances of standing out.
How to prepare for a job interview at Hays
✨Know Your Housing Stuff
Make sure you brush up on your knowledge of tenancy law and housing policy. Being able to discuss these topics confidently will show that you’re not just experienced, but also genuinely passionate about housing management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific challenges you faced and how you motivated your team to achieve their goals. This will demonstrate your capability to lead the Homes Team effectively.
✨Be KPI Savvy
Familiarise yourself with key performance indicators relevant to housing management, such as rent collection rates and void periods. Be ready to discuss how you've managed these metrics in previous roles and what strategies you used to improve them.
✨Build Relationships
Think about how you’ve built partnerships with local authorities or external agencies in the past. Be prepared to share specific examples of how these relationships benefited your previous organisations and how you plan to do the same in this role.
