At a Glance
- Tasks: Manage rent accounts, support tenants, and prevent arrears from escalating.
- Company: Reputable Housing Association focused on customer service.
- Benefits: Part-time hours, competitive salary, flexible working options, and a supportive team.
- Other info: Join a collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in housing revenue, income management, and excellent communication skills.
The predicted salary is between 35910 - 43890 £ per year.
A reputable Housing Association is seeking an experienced Housing Revenues Officer to join its customer-focused housing team on a part-time temporary basis of 17.5 hours per week for a 4 month period initially. This is an excellent opportunity for a housing professional with experience in income management, rent arrears recovery, and tenancy sustainment. The successful candidate will play a key role in maximising rental income while supporting tenants to maintain their tenancies and access appropriate financial assistance.
Your new role:
- Managing a caseload of rent accounts and proactively monitoring arrears
- Taking early intervention action to prevent arrears escalating
- Negotiating and monitoring repayment arrangements with tenants
- Providing advice and support on welfare benefits, Universal Credit, and financial inclusion
- Preparing and progressing legal action where appropriate in line with policy and legislation
- Working closely with Housing Officers and external agencies to sustain tenancies
- Maintaining accurate records and ensuring all income recovery activity is fully documented
- Contributing to the achievement of performance targets and service standards
What you'll need to succeed:
- Previous experience in a Housing revenue, Income Management, Rent Arrears, or Housing Officer role within a Housing Association or Local Authority
- Strong understanding of rent recovery processes and current welfare reform legislation
- Experience managing complex arrears cases and supporting vulnerable tenants
- Excellent communication, negotiation, and customer service skills
- Ability to manage a varied workload and work effectively both independently and as part of a team
What you'll get in return:
- Part-time - 17.5 hours per week
- Opportunity to join a well-established social housing provider
- Supportive and collaborative team environment
- Varied and rewarding workload
- Competitive salary and benefits package
- Flexible and hybrid working opportunities available
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Revenues Officer - Part Time employer: Hays
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