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- Tasks: Join Birmingham City Council as a Housing Officer, tackling complex anti-social behavior cases.
- Company: Work with the largest housing stock in Europe at Birmingham City Council.
- Benefits: Earn £18.78 per hour with potential for permanent roles after 6 months.
- Why this job: Make a real impact by supporting vulnerable tenants and improving community safety.
- Qualifications: Experience in housing, ASB enforcement, and knowledge of relevant legislation required.
- Other info: Immediate start available; prepare for reference checks before onboarding.
The predicted salary is between 37000 - 51000 £ per year.
Birmingham City Council – Senior Housing Officer – Housing Options
Your new company
Hays are the exclusive recruiting partner for Birmingham City Council, Sandwell Council, Coventry Council and Solihull Metropolitan Borough Council, we are currently looking for candidates to join their teams on a full-time, temporary basis. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities.
Your new role
We are looking for social housing professionals to join Birmingham City Council as a Senior Housing Officer within the Housing Options Centre based in Newtown. As a Senior Housing Officer, you will case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems.
It will be your responsibility to investigate and respond to complaints and enquiries within corporate standards and timescales, you will regularly prepare and present, reports to internal and external audiences on the performance of the activities under your control and make recommendations on a course of action where appropriate
As well as this, you will attend and lead in meetings with customer groups to assess the ongoing requirements of the housing service and determine appropriate actions to respond to findings. You will work with customers and staff, ensure the proper management of council tenancies in accordance with policy and in compliance with all relevant legislation, regulatory codes, guidance and professional practice and internal policy and procedures. Take appropriate action when tenancy conditions have been breached including, recognising and reporting potential housing fraud and act on outcomes/actions recommended by Birmingham Audit.
What you’ll need to succeed
In order to succeed in your application, you will need an extensive background in Social Housing – this could be a housing officer, neighbourhood officer, homelessness officer etc. You will need knowledge of Legislation and Part 6 and 7 of the Housing Act.
These roles will be an ASAP start, which before starting you will need to pass your reference and compliance checks, upon registration please have your 2 most recent employment details available for reference checks.
What you’ll get in return
This Housing Officer job is a full-time, temporary role based in Birmingham. Usually being a 3-month ongoing contract.
For this job, Birmingham City Council are offering an hourly rate of £16.85 (£18.88 including holiday).
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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Housing Officer - Grade 4 employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer - Grade 4
✨Tip Number 1
Familiarize yourself with the Housing Act 2004 and the Police and Criminal Evidence Act. Understanding these laws will not only help you in your role but also demonstrate your commitment and knowledge during the interview process.
✨Tip Number 2
Gain hands-on experience with case management systems like Northgate and CXM. If you have access to these systems, practice using them to show that you're ready to hit the ground running.
✨Tip Number 3
Prepare for questions related to complex ASB cases. Think of specific examples from your past experience where you successfully managed similar situations, as this will highlight your expertise.
✨Tip Number 4
Network with current or former housing officers if possible. They can provide insights into the role and the team dynamics at Birmingham City Council, which can be invaluable during your application process.
We think you need these skills to ace Housing Officer - Grade 4
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Housing Officer at Birmingham City Council. Familiarize yourself with the specific challenges mentioned in the job description, such as dealing with anti-social behaviour and supporting vulnerable tenants.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with anti-social behaviour enforcement and case management. Mention any specific cases you've handled that relate to the complexities outlined in the job description.
Showcase Your Knowledge: Demonstrate your understanding of relevant legislation, such as the Housing Act 2004 and the Police and Criminal Evidence Act. Include examples of how you've applied this knowledge in previous roles.
Prepare for Compliance Checks: Since the role requires passing reference and compliance checks, have your two most recent employment details ready. Ensure that your references can speak positively about your experience and skills related to housing and case management.
How to prepare for a job interview at Hays
✨Know Your Legislation
Make sure you have a solid understanding of the Housing Act 2004 and related legislation. Be prepared to discuss how this knowledge applies to your previous experiences, especially in relation to anti-social behaviour cases.
✨Demonstrate Your Experience
Highlight your hands-on experience with case management and enforcement of anti-social behaviour. Prepare specific examples of complex cases you've handled, focusing on your investigative techniques and outcomes.
✨Familiarize Yourself with Relevant Systems
Since knowledge of systems like Northgate and CXM is crucial, be ready to discuss your experience with these or similar systems. If you have any tips or tricks for using them effectively, share those during the interview.
✨Show Empathy and Support Skills
As a housing officer, you'll be supporting vulnerable tenants. Prepare to talk about your approach to building rapport and trust with tenants, and how you handle sensitive situations with care and professionalism.
