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- Tasks: Manage 200 properties, resolve tenancy issues, and assist residents with queries.
- Company: Join a dedicated team focused on providing high-quality housing services in Croydon.
- Benefits: Enjoy a competitive salary of £35K and access to a pool car for work.
- Why this job: Make a real impact by supporting vulnerable residents and building strong communities.
- Qualifications: Extensive social housing experience and strong customer service skills are essential.
- Other info: A full driving license is required; this role offers a chance to grow your career.
Experienced Housing Officer needed – ideally with supported housing experience
Housing OfficerCroydonPermanent 35KDL essential, use of a pool car
As the successful candidate you will manage a patch of around 200 properties in and around Croydon. You will be responsible for delivering a proactive, high-quality customer focused and efficient housing management service to residents. Although you will be dealing with general needs housing management, the clients you are dealing with are vulnerable, so therefore the client would like someone with both supported and general needs housing experience.
At a glance you will:
What you’ll need
Please contact me for more information or click ‘apply now’ #
Housing Officer employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarize yourself with the specific challenges faced by vulnerable residents in supported housing. Understanding their unique needs will help you demonstrate your capability to manage and resolve tenancy issues effectively during the interview.
✨Tip Number 2
Highlight any previous experience you have in building trust and maintaining relationships with residents. Be prepared to share specific examples of how you've successfully created sustainable communities in your past roles.
✨Tip Number 3
Showcase your problem-solving skills by preparing scenarios where you had to address tenancy management issues. Think about how you approached these situations and the outcomes, as this will illustrate your professional curiosity and customer service focus.
✨Tip Number 4
Since a full driving license is required, ensure you mention your driving experience and comfort with using a pool car. This will reassure the employer that you can manage your patch effectively without logistical issues.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in social housing and any specific instances where you've managed tenancy and estate issues. Use concrete examples to demonstrate your ability to handle a busy patch effectively.
Showcase Customer Service Skills: Since the role requires strong customer service experience, include examples of how you've successfully built relationships with residents and resolved their queries. Highlight any initiatives you've taken to enhance customer satisfaction.
Demonstrate Problem-Solving Abilities: Provide examples of situations where you've had to solve problems creatively or show professional curiosity. This will illustrate your proactive approach to managing tenancy issues and supporting vulnerable clients.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out and aligns with what the company is looking for.
How to prepare for a job interview at Hays
✨Showcase Your Housing Experience
Be prepared to discuss your previous experience in social housing, especially any roles where you managed a busy patch. Highlight specific examples of how you've handled tenancy and estate management issues.
✨Demonstrate Customer-Centric Approach
Since the role emphasizes customer service, think of instances where you've successfully built relationships with residents. Share stories that illustrate your commitment to putting customers at the heart of your work.
✨Problem-Solving Skills
Prepare to discuss challenges you've faced in previous roles and how you resolved them. This will showcase your professional curiosity and ability to handle complex situations effectively.
✨Familiarize Yourself with Local Issues
Research the Croydon area and any specific housing challenges it faces. Being knowledgeable about local issues will demonstrate your commitment to the community and your proactive approach to housing management.
