At a Glance
- Tasks: Be the friendly face for residents, tackling issues and ensuring satisfaction.
- Company: Join a supportive housing association making a difference in Cornwall.
- Benefits: Remote work, mileage reimbursement, and potential for contract extension.
- Other info: Dynamic role with opportunities to grow and learn in a rewarding environment.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
My client, a housing association, is looking for a Customer Liaison Officer to deliver the Customer Liaison Service for all their residents in defined customer areas, achieving positive outcomes for the organisation and customers.
You will be responsible for:
- Providing a visible, accessible face-to-face service to renting customers, homeowners and shared-owners.
- Setting, co-ordinating, tracking, and ensuring completion of actions with Estate Services, Asset Services, Specialist teams and others to get things done for customers which meet, or exceed customers' expectations.
- Maximising income and reducing debt in defined customer areas.
- Delivering an amazing lettings service which leaves customers feeling satisfied from day one.
- Addressing anti-social behaviour, fly-tipping, graffiti and safeguarding alerts.
Housing Officer employer: Hays
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