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For Companies At a Glance
- Tasks: Manage client relationships and ensure they maximise their software experience.
- Company: Dynamic legal firm making waves in the US and UK markets.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Why this job: Be the face of a leading firm and drive client success in a tech-savvy role.
- Qualifications: 3+ years in Account Management or Customer Success; tech-savvy and organised.
- Other info: 12-month fixed-term contract with excellent career development opportunities.
The predicted salary is between 33000 - 45000 £ per year.
I’m currently recruiting for a 12-month FTC with a Legal firm in Hinckley that is doing some massive things in the US and UK markets. They provide the tech behind global brands and need an experienced Client Services Manager to join the team.
Your new role
You’ll be the day-to-day face of the company for major insurers. You’ll be the primary contact for senior stakeholders, managing everything from new client onboarding and change requests to running strategic review meetings. It’s about relationship management, retention, and making sure the client is actually getting the most out of the software.
What you'll need to succeed
- Experience: At least 3 years in Account Management, Customer Success, or Operations.
- Tech Savvy: It’s a SaaS product, so you need to be genuinely comfortable with tech and systems like Jira, ClickUp, and CRMs.
- Communication: You’ll be dealing with senior-level contacts, so you need to be able to hold your own and manage expectations.
- Organisation: You’ll be spinning a lot of plates—attention to detail is non-negotiable here.
Important information
- Salary: £33,000 – £40,000 (depending on what you bring to the table).
- Location: Based in Hinckley. They offer some flex, but they are looking for someone who values being office-based with the team.
- Contract: 12-month Fixed Term Contract.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Client Services Manager in Hinckley employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Hinckley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that Client Services Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its tech products. Understand their SaaS offerings inside out so you can impress them with your knowledge. We want you to show that you’re not just another candidate, but someone who genuinely gets what they do!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with senior stakeholders, it’s crucial to articulate your thoughts clearly and confidently. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to help you every step of the way, so don’t hesitate to reach out if you need any tips or support.
We think you need these skills to ace Client Services Manager in Hinckley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your experience in Account Management and Customer Success, and don’t forget to mention any tech-savvy skills you have with SaaS products!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your relationship management skills and how you’ve successfully managed senior stakeholders in the past.
Showcase Your Organisation Skills: Since the role involves juggling multiple tasks, make sure to highlight your organisational skills. Share examples of how you’ve managed various projects or clients simultaneously while keeping everything on track.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Hays
✨Know Your Tech
Since this role involves a SaaS product, make sure you brush up on your knowledge of relevant tech and systems like Jira, ClickUp, and CRMs. Be ready to discuss how you've used these tools in your previous roles and how they can benefit the company.
✨Master Relationship Management
As the face of the company for major insurers, it's crucial to demonstrate your relationship management skills. Prepare examples of how you've successfully onboarded clients or managed change requests in the past, showcasing your ability to build strong connections.
✨Communicate with Confidence
You'll be dealing with senior stakeholders, so practice articulating your thoughts clearly and confidently. Think about potential questions they might ask and prepare your responses, focusing on how you can meet their expectations and add value.
✨Stay Organised
With multiple tasks on your plate, organisation is key. Bring a planner or digital tool to the interview to show how you manage your workload. Discuss specific strategies you use to keep track of details and deadlines, as this will highlight your attention to detail.
