At a Glance
- Tasks: Manage housing services, support tenants, and engage with communities across Scotland.
- Company: Established social housing organisation making a difference in local communities.
- Benefits: Varied workload, community impact, and opportunities for personal growth.
- Other info: Flexible working with travel to diverse locations and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in housing management and strong knowledge of Scottish housing legislation.
The predicted salary is between 50000 - 65000 £ per year.
Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to communities and customers across Scotland? We are currently working with a well-established social housing organisation seeking a Housing Officer to join their tenancy team on a temporary basis based in Inverness. This is a fantastic opportunity for someone who enjoys a diverse workload, combining tenancy management, income recovery, community engagement and customer support.
The successful candidate will manage a designated housing patch while delivering a high-quality, customer-focused service that supports tenancy sustainment, promotes community wellbeing, and ensures excellent outcomes for residents. As a Housing Officer, you will play a key role in delivering frontline housing services across a varied housing portfolio. This role will involve travelling to offices and customer homes across multiple locations, alongside home and office-based working.
- Carry out tenancy visits, estate inspections, property checks, and customer meetings
- Support tenancy sustainment through early intervention and partnership working
- Manage housing applications, allocations, viewings, and new tenancy sign-ups
- Deliver excellent customer service, responding effectively to enquiries, complaints, and service requests
- Support customers with welfare benefits, income maximisation, and financial inclusion where required
- Develop and maintain strong relationships with local authorities, social work services, health professionals, and community partners
- Maintain accurate records and ensure compliance with relevant legislation, policies, and regulatory requirements
- Contribute to service improvements and organisational performance targets
Previous experience in housing management, income recovery, tenancy services, or supported/independent living services is essential. Strong knowledge of Scottish housing legislation and housing management practices is required. Strong IT skills, including Microsoft 365 and housing management systems, are necessary. A full UK driving licence and access to a vehicle is also required.
Locations
Housing Officer /Lettings Officer in Highland, Inverness employer: Hays
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