At a Glance
- Tasks: Support retirees with essential services and maintain access to their benefits.
- Company: Join a dedicated mini contact centre team focused on customer service.
- Benefits: Structured training, potential contract extension, and a supportive work environment.
- Other info: Monday to Friday hours with opportunities for growth.
- Why this job: Make a real difference in retirees' lives while gaining valuable experience.
- Qualifications: 1-2 years in a customer-facing role and basic computer skills.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a Customer Service Advisor with 1-2 years of relevant experience.
Contract Type: 6-Month Contract
Working Hours: Monday to Friday, 9:00 AM - 5:00 PM / 37.5 Hours per week
We are seeking a dedicated and customer-focused Customer Service Advisor to join our client’s mini contact centre team. This is an entry-level position ideal for candidates with at least one year of experience in a customer-facing role, either in person or over the phone.
Due to a cyber policy change approx. 6 months ago, a business-critical task has emerged requiring immediate support while systems are being adapted to accommodate the new policy. This specifically affects retired staff members who do not have access to systems, but still need access to essential services such as pension and holiday benefits.
This is a vital support function ensuring our retirees maintain access to their benefits during this transitional period.
- Participate in training sessions to stay updated on systems and processes.
- Basic computer literacy.
- Ability to learn internal systems (training provided).
- Structured training to ensure you're confident in your role.
- Potential for contract extension based on performance and business needs.
Customer Training Support Advisor in Heathrow employer: Hays
Join our dynamic team as a Customer Training Support Advisor, where you will play a crucial role in supporting our retired staff members during a pivotal transition. We pride ourselves on fostering a collaborative work culture that values employee growth, offering structured training and the potential for contract extension based on your performance. Located in a supportive environment, we ensure that our employees are equipped with the skills and knowledge needed to thrive in their roles while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Support Advisor in Heathrow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing your experience and how you can help retirees access their benefits.
✨Tip Number 3
Show off your skills! If you’ve got any relevant experience, be ready to share specific examples of how you’ve helped customers in the past. This will demonstrate your dedication and customer-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals to join our team, so make sure you get your name in the mix!
We think you need these skills to ace Customer Training Support Advisor in Heathrow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your experience makes you a great fit for our team.
Showcase Your Communication Skills:As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively, whether in writing or verbally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled customer queries or complaints in the past. This will show that you understand the role and can relate to the challenges faced by customers.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values, especially regarding their approach to customer service. Knowing about their recent changes, like the cyber policy, will help you demonstrate your interest and understanding of their current needs during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of situations where you had to think on your feet or adapt quickly to changes, as this role requires flexibility and quick learning.
✨Show Enthusiasm for Learning
Since training is a big part of this role, express your eagerness to learn new systems and processes. Highlight any previous experiences where you successfully adapted to new technologies or procedures, showing that you're ready to take on the challenge.
