At a Glance
- Tasks: Support retirees with essential services and maintain access to their benefits.
- Company: Join a dedicated mini contact centre team focused on customer service.
- Benefits: Structured training, potential contract extension, and supportive work environment.
- Other info: Monday to Friday hours with opportunities for growth.
- Why this job: Make a real difference in retirees' lives while gaining valuable experience.
- Qualifications: 1-2 years in a customer-facing role and basic computer skills.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a Customer Service Advisor with 1-2 years of relevant experience.
Contract Type: 6-Month Contract
Working Hours: Monday to Friday, 9:00 AM - 5:00 PM / 37.5 Hours per week
We are seeking a dedicated and customer-focused Customer Service Advisor to join our client’s mini contact centre team. This is an entry-level position ideal for candidates with at least one year of experience in a customer-facing role, either in person or over the phone.
Due to a cyber policy change approx. 6 months ago, a business-critical task has emerged requiring immediate support while systems are being adapted to accommodate the new policy. This specifically affects retired staff members who do not have access to systems, but still need access to essential services such as pension and holiday benefits.
This is a vital support function ensuring our retirees maintain access to their benefits during this transitional period.
- Participate in training sessions to stay updated on systems and processes.
- Basic computer literacy.
- Ability to learn internal systems (training provided).
- Structured training to ensure you're confident in your role.
- Potential for contract extension based on performance and business needs.
Customer Service Advisor - Training in Heathrow employer: Hays
Join our dynamic team as a Customer Service Advisor, where you'll play a crucial role in supporting our retirees during a pivotal transition. We pride ourselves on fostering a collaborative work culture that values employee growth through structured training and development opportunities. Located in a supportive environment, we offer a 6-month contract with the potential for extension, ensuring you have the resources and guidance needed to thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Heathrow
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Service Advisor role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that suit your skills. Plus, it helps us keep track of your application and get back to you faster!
We think you need these skills to ace Customer Service Advisor - Training in Heathrow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience. We want to see how you've helped customers in the past, so don’t be shy about showcasing those skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role and how your experience aligns with what we’re looking for. Keep it friendly and professional!
Show Your Enthusiasm:In your application, let us know why you’re excited about this opportunity. We love candidates who are passionate about helping others and eager to learn, so don’t hold back!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to find your details and get the ball rolling on your application!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific situations where you successfully resolved issues or helped customers, as this will show your dedication and ability to handle challenges.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Understanding their mission and how they support retirees will help you tailor your answers and demonstrate that you're genuinely interested in the role and the impact it has.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or working under pressure. Practise your responses so you can convey your thought process clearly and confidently during the interview.
✨Show Enthusiasm for Learning
Since training is a big part of this role, express your eagerness to learn new systems and processes. Highlight any past experiences where you quickly adapted to new tools or environments, as this will reassure them of your ability to thrive in the position.
