At a Glance
- Tasks: Lead the design strategy for our website and apps, enhancing user experience.
- Company: Join a global leader in customer engagement with 40 million active users and 125+ brand partnerships.
- Benefits: Enjoy flexible working options and a commitment to diversity and inclusion.
- Other info: Experience in the travel sector is a plus; we value diverse perspectives.
- Why this job: Shape impactful digital experiences and lead a passionate team in a dynamic environment.
- Qualifications: Proven experience in UX design and leadership within an agile product setting.
The predicted salary is between 48000 - 72000 £ per year.
With over 30 years of expertise in loyalty, a thriving membership base of over 40 million active users, and partnerships with more than 125 brands, we are a global leader in customer engagement. We enable customers to earn incredible experiences and rewards through our expansive network of partners and proprietary services. We manage a diverse range of loyalty programs that allow millions of customers to collect and spend rewards annually. Our offerings span various industries, including financial services, retail, and travel. In addition to collaborating with world-class partners, we develop proprietary products and services to enhance the value of our rewards ecosystem.
As the leader of the Digital Customer Experience team, you will be responsible for shaping and implementing the design strategy for our website and apps. Your role will be crucial in overseeing UX Research, UX Operations, and Content while ensuring a seamless and impactful experience for our users.
Responsibilities- Define the design vision and strategy for digital platforms, ensuring an exceptional and cohesive customer experience across all digital touchpoints.
- Collaborate with teams managing other customer interactions, such as CRM, contact centres, and partner channels, to refine and enhance the overall customer journey.
- Provide strategic oversight of customer experience and design outputs, ensuring alignment with business objectives and partner needs.
- Establish and enforce customer experience standards, driving performance and continuous improvement.
- Lead the development and expansion of UX Research, UX Operations, and Content strategies, fostering growth and excellence within the team.
- Recruit, mentor, and manage UX Designers as needed, ensuring a high-performing and motivated team.
- A highly experienced leader in digital customer experience, with a strong background in UX design and knowledge of research, Design Ops, and content strategy.
- A results-driven professional with outstanding management skills, capable of steering teams toward impactful outcomes.
- A visionary leader with a deep understanding of how digital experiences contribute to business success.
- A collaborative and influential communicator, skilled at working cross-functionally to drive positive change.
- Experience leading teams within an agile product environment.
- A supportive and empowering manager, passionate about coaching and professional development.
- A commitment to equity, diversity, and inclusion to foster high-performing teams.
- Experience within the travel sector is advantageous.
We are committed to creating an inclusive workplace where diverse perspectives and experiences drive success. Flexible working discussions are welcomed.
Head of User Experience ( UX ) in Slough employer: Hays
As a global leader in customer engagement with over 30 years of expertise, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and collaboration. Our commitment to equity, diversity, and inclusion ensures that every team member's voice is valued, while our flexible working arrangements support a healthy work-life balance. Joining us as the Head of User Experience means being part of a forward-thinking team dedicated to shaping exceptional digital experiences for millions of users across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Head of User Experience ( UX ) in Slough
✨Tip Number 1
Familiarise yourself with our brand and the industries we operate in, especially financial services, retail, and travel. Understanding our customer base and their needs will help you articulate how your vision for user experience aligns with our goals.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully managed UX teams in the past. Highlight your approach to mentoring and developing talent, as this is crucial for the role.
✨Tip Number 3
Be ready to discuss your experience with agile methodologies. We value candidates who can demonstrate adaptability and a collaborative spirit in fast-paced environments, so think of specific instances where you've thrived in such settings.
✨Tip Number 4
Prepare to talk about your strategies for enhancing customer journeys across digital platforms. Consider how you would implement design standards and continuous improvement processes that align with our business objectives.
We think you need these skills to ace Head of User Experience ( UX ) in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in UX design and digital customer experience. Focus on relevant projects where you've defined design strategies or led teams, especially in agile environments.
Craft a Compelling Cover Letter:In your cover letter, express your passion for user experience and how it aligns with the company's mission. Mention specific examples of how you've improved customer journeys and collaborated with cross-functional teams.
Showcase Your Leadership Skills:Emphasise your management experience in your application. Discuss how you've mentored UX designers and driven team performance, as well as your commitment to equity, diversity, and inclusion.
Highlight Relevant Experience:If you have experience in the travel sector or similar industries, make sure to highlight this in your application. Discuss how your background can contribute to enhancing the company's loyalty programs and customer engagement.
How to prepare for a job interview at Hays
✨Showcase Your Vision
As a candidate for the Head of User Experience, it's essential to articulate your design vision clearly. Prepare to discuss how you would define and implement a cohesive customer experience across digital platforms, drawing on examples from your past work.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with various teams, such as CRM and contact centres. Be ready to share specific instances where your collaboration led to improved customer journeys, showcasing your ability to drive positive change across departments.
✨Emphasise Leadership and Mentorship
Discuss your approach to leading and mentoring UX designers. Share examples of how you've fostered growth within your team and created a high-performing environment, as this role requires strong management skills and a commitment to professional development.
✨Align with Business Objectives
Prepare to explain how you ensure that customer experience strategies align with business goals. Discuss your understanding of how digital experiences contribute to overall success, and be ready to provide insights into how you measure and drive performance improvements.
