Head of Housing

A Temporary Opportunity has arisen working for a Local Authority in Hampshire as Head of Housing, this role pays circa £460 day rate and is for approximately three months.

The role: As the Head of Housing Management, you will provide strategic and operational leadership, ensuring the delivery of high-quality housing services that meet regulatory standards and improve the lives of tenants in. You will drive performance, lead service improvements, and foster a customer-focused culture within the Housing Management team.

Key Responsibilities:

• Lead and manage Housing Management services, ensuring compliance with regulatory standards and government guidance.
• Develop and implement strategic plans to improve service delivery and value for money.
• Set and monitor ambitious performance targets to enhance customer satisfaction.
• Champion tenant empowerment and engagement, ensuring residents\’ voices shape service design.
• Oversee financial and resource management, ensuring cost-effective service provision.
• Promote a culture of continuous improvement, high performance, and innovation.
• Ensure compliance with GDPR, Health and Safety, and safeguarding regulations.
• Represent and deputise for the Director of Housing as required.

Requirements:

• Chartered Institute of Housing Professional Qualification Level 5 or equivalent experience.
• Proven leadership experience in housing management within a large and complex organisation.
• Strong knowledge of housing legislation, tenancy management, and social housing regulations.
• Experience in delivering service improvements and change management.
• Ability to analyse performance data and implement strategic decisions.
• Excellent stakeholder engagement, negotiation, and partnership-building skills.
• Commitment to diversity, customer service excellence, and workforce development.