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For Companies At a Glance
- Tasks: Manage and develop the student recruitment CRM system to boost lead generation and conversion.
- Company: Join a leading University that values staff development and collaboration.
- Benefits: Enjoy hybrid working, 30 days annual leave, and a generous pension scheme.
- Why this job: Make a real impact in education while working with a diverse and skilled team.
- Qualifications: 2+ years of CRM experience, preferably in higher education, with strong communication skills.
- Other info: Participate in campus events and support the wider University community.
The predicted salary is between 42000 - 44000 £ per year.
Permanent Role | Higher Education | £42,000 – £44,000 | London-based | Hybrid Working Flexibility | Full-time Hours
Your new company
You will be a joining a leading University in an exciting CRM Executive role that will work closely with the Student Recruitment, Marketing and Events Teams. The University choose to invest in their staff and develop individuals to ensure activities are aligned with achieving the strategic goals set. You’ll be joining a group of skilled, knowledgeable, & diverse people who work collaboratively together to achieve success.
Your new role
As the CRM Executive, your role will be to maintain and develop the student recruitment CRM system, with a focus toward lead generation, conversion and aligning the system with student recruitment and marketing practices. This will include:
- CRM Implementation & Development: Continuously embedding the CRM system into the University\’s recruitment processes to ensure the cloud-hosted system is maintained to appropriate requirements and is employable seamlessly across the organisation
- Email communications: Management and development of the communications, automations and workflows triggering emails that are issued to students who engage with the CRM
- Supporting open events: Participating in campus events to ensure the system runs smoothly, facilitate post event communications and ensuring events are created on the CRM\’s management application
- Advice & support: Providing advice and support to the wider University on how to maximise the potential of the CRM and email marketing platform
- Supplier and Vendor Liaison: Liaising with the CRM and Email Marketing platform vendors to ensure the University is able to maximise the benefit from the platforms, obtain support for users and deal with any unforeseen issues as they occur.
What you’ll need to succeed
- 2+ years’ experience working with CRM systems and email marketing
- Previous experience working within education sector, with a preference toward Higher Education due to the nature of the role working through the customer journey of students specifically
- Confident communicator who will be comfortable working closely with stakeholders & educating them on using a bespoke CRM
- Experience in data handling, data management and conveying key data points to stakeholders
- Ability to multi task, work alongside a wider digital team and strong organisational skills.
What you’ll get in return
This is an exciting permanent opportunity to work with a highly recognised University based in London that is offering a competitive salary. Given the nature of the organisation, your work will be purpose-driven but also offers extensive benefits such as 30-days of Annual Leave in addition to bank holidays and 4 University closure days. The University also offers a very generous leading pension scheme.
What you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
If this job isn\’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays | CRM Executive employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hays | CRM Executive
✨Tip Number 1
Familiarize yourself with the specific CRM systems commonly used in higher education. Understanding how these systems work and their unique features will give you an edge during discussions with potential employers.
✨Tip Number 2
Network with professionals in the higher education sector, especially those who work in student recruitment and marketing. Attend relevant events or webinars to build connections that could lead to job opportunities.
✨Tip Number 3
Showcase your experience with data management and analysis. Be prepared to discuss specific examples of how you've used data to improve CRM processes or enhance student engagement in previous roles.
✨Tip Number 4
Demonstrate your communication skills by preparing to explain complex CRM functionalities in simple terms. This will highlight your ability to educate stakeholders and collaborate effectively within a team.
We think you need these skills to ace Hays | CRM Executive
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience with CRM systems and email marketing, especially in the higher education sector. Use specific examples that demonstrate your skills in data handling and stakeholder communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working in higher education and your understanding of the role. Mention how your previous experiences align with the responsibilities of the CRM Executive position.
Highlight Relevant Experience: In your application, emphasize your 2+ years of experience with CRM systems. Provide concrete examples of how you've successfully managed email communications and supported events in past roles.
Showcase Communication Skills: Since the role requires confident communication with stakeholders, include examples in your application that demonstrate your ability to educate and support others in using CRM systems effectively.
How to prepare for a job interview at Hays
✨Show Your CRM Expertise
Make sure to highlight your experience with CRM systems during the interview. Be prepared to discuss specific projects where you successfully implemented or developed a CRM system, especially in the context of student recruitment.
✨Communicate Clearly
As a CRM Executive, you'll need to work closely with various stakeholders. Practice articulating your thoughts clearly and confidently, especially when explaining technical concepts related to CRM and email marketing.
✨Demonstrate Your Understanding of Higher Education
Since this role is within the education sector, it’s crucial to show your understanding of the unique challenges and opportunities in higher education. Share any relevant experiences that demonstrate your knowledge of the student journey.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past situations where you had to manage data, handle communications, or liaise with vendors, and be ready to explain how you approached those challenges.
