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- Tasks: Support IT equipment maintenance and ensure smooth operations in a fast-paced environment.
- Company: Join a dynamic team at a leading tech company focused on innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a difference by helping customers with cutting-edge technology.
- Qualifications: Strong communication skills and experience in IT support preferred.
- Other info: Enjoy a collaborative atmosphere with room for personal development.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to apply? Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
As an IT Technical Support with expertise in the IT domain, you will collaborate with our client’s team. You will be responsible for the Maintenance Service Centre. The Maintenance Service Centre is a fast-paced environment with various customer builds that we support throughout the device life cycle to help our customers change the world.
Your duties will include:
- Filtering, visually inspecting, testing and cleaning various types of IT equipment including laptops, desktops, screens, handheld and mobile devices.
- Liaising with internal teams whilst building relationships, escalating any issues with the supervisor that may affect delivery to our customers.
- Being extremely well-organised in your approach to asset tracking and traceability of those assets.
- Being an excellent communicator and delivering against the core values of Field and Lifecycle Services.
- Embracing change and being an advocate of our values.
Roles and Responsibilities:
- Managing all assets coming into the workshop and liaising with the relevant distribution teams to locate and amend any discrepancies.
- Organising, analysing and handling tickets in the company computer system.
- Filtration, inspection, testing and cleaning of all device types.
- Preparing new and repaired hardware.
- General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
- Assistance in specific tasks where prompt investigation and resolution are required.
- Maintaining assets using an accurate location system to ensure precise asset management.
- 6S Implementation and ongoing maintenance of the workshop.
- Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential.
Other skills we’re potentially looking for:
- Excellent administration and communication skills, both written and oral.
- Previous knowledge of Microsoft applications.
- Previous experience of supporting IT hardware at a software and hardware level.
- Good administrative experience, attention to detail, ensuring accuracy of data, providing data for reporting and processing of information.
- Able to gain OEM and standard IT accreditations.
- ITIL experience preferred.
- Previous experience working in a corporate IT environment is an asset.
- Excellent time management and organisational skills.
- Willing to take initiative and be hands-on.
- Sense of urgency.
- Flexible collaborator.
- Experience in building effective relationships and teamwork.
- A confident, professional, positive, and proactive approach.
- Ability to multitask and prioritise workload.
- Able to apply initiative and have integrity.
- Pro-active approach to self-development.
What’s in it for you?
- Rate: £18.50/Hr through UMB
- £14.25/Hr through basic PAYE
- £16.18/Hr through Premium PAYE
- Contract: 6 Months contract until 15th May
- Timings: 7AM-03PM Monday to Friday
- Location: Hatfield Business Park, Hatfield Avenue – Hatfield AL10 9TX
- Hours: 37.5 hours a week, Monday – Friday.
Next Steps: Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better. We look forward to speaking to you!
IT Technical Support (Permanent) in Hatfield employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support (Permanent) in Hatfield
✨Tip Number 1
Get to know the company before your interview! Research their values and recent projects. This way, you can show how your skills align with their mission and impress them with your knowledge.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support and think about how your past experiences can showcase your problem-solving skills. We want you to feel confident when discussing your expertise!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're genuinely interested in the role and helps you understand if the company is the right fit for you. Think about what you want to know about the team and the work environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s a great chance to reiterate your enthusiasm for the role and remind them why you’re the best fit.
We think you need these skills to ace IT Technical Support (Permanent) in Hatfield
Some tips for your application 🫡
Understand the Role: Before you dive into your application, make sure you really get what the IT Technical Support role is all about. Read through the job description carefully and think about how your skills match up with the responsibilities listed.
Tailor Your CV: When you're putting together your CV, don’t just send out a generic one. Highlight your relevant experience in IT support, especially any hands-on work with hardware and software. We want to see how you can bring value to our Maintenance Service Centre!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences have prepared you for it. Make it personal and engaging – we love to see your personality come through!
Apply Through Our Website: Once you’ve got everything ready, head over to our website to submit your application. It’s the best way to ensure it gets to us directly, and we can’t wait to see what you’ve got!
How to prepare for a job interview at Hays
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT hardware and software. Be prepared to discuss your experience with various devices like laptops, desktops, and mobile devices. Familiarise yourself with common troubleshooting techniques and be ready to demonstrate your problem-solving skills.
✨Show Off Your Organisational Skills
Since the role involves asset tracking and management, come prepared with examples of how you've successfully organised and managed assets in previous roles. Highlight any systems or processes you've implemented to improve efficiency and accuracy.
✨Communicate Like a Pro
As an IT Technical Support, you'll need to liaise with different teams. Practice articulating your thoughts clearly and concisely. Think of scenarios where you've effectively communicated complex information to non-technical colleagues and be ready to share those experiences.
✨Embrace Change and Flexibility
The Maintenance Service Centre is fast-paced, so be ready to discuss how you've adapted to changes in workload or processes in the past. Share examples that showcase your flexibility and willingness to take on new challenges, as this will resonate well with the hiring managers.
