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- Tasks: Provide IT support by inspecting, testing, and maintaining various devices.
- Company: Join a dynamic team at a leading IT Maintenance Service Centre.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Why this job: Make a difference by helping customers with their tech needs every day.
- Qualifications: Strong communication skills and some IT hardware experience preferred.
- Other info: Great opportunity for career growth in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to apply? Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
About the role: As an IT Technical Support with expertise in the IT domain, you will collaborate with our client’s team. You will be responsible for the Maintenance Service Centre. The Maintenance Service Centre is a fast-paced environment with various customer builds that we support throughout the device life cycle to help our customers change the world.
Your duties will include:
- Filtering, visually inspecting, testing and cleaning various types of IT equipment including laptops, desktops, screens, handheld and mobile devices.
- Liaising with internal teams whilst building relationships, escalating any issues with the supervisor that may affect delivery to our customers.
- Being extremely well-organised in your approach to asset tracking and traceability of those assets.
- Being an excellent communicator and delivering against the core values of Field and Lifecycle Services.
- Embracing change and being an advocate of our values.
Roles and Responsibilities:
- Managing all assets coming into the workshop and liaising with the relevant distribution teams to locate and amend any discrepancies.
- Organising, analysing and handling tickets in the company computer system.
- Filtration, inspection, testing and cleaning of all device types.
- Preparing new and repaired hardware.
- General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
- Assistance in specific tasks where prompt investigation and resolution are required.
- Maintaining assets using an accurate location system to ensure precise asset management.
- 6S Implementation and ongoing maintenance of the workshop.
- Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential.
Other skills we’re potentially looking for:
- Excellent administration and communication skills, both written and oral.
- Previous knowledge of Microsoft applications.
- Previous experience of supporting IT hardware at a software and hardware level.
- Good administrative experience, attention to detail, ensuring accuracy of data, providing data for reporting and processing of information.
- Able to gain OEM and standard IT accreditations.
- ITIL Experience preferred.
- Previous experience working in a corporate IT environment is an asset.
- Excellent time management and organisational skills.
- Willing to take initiative and be hands-on.
- Sense of urgency.
- Flexible collaborator.
- Experience in building effective relationships and teamwork.
- A confident, professional, positive, and proactive approach.
- Ability to multitask and prioritise workload.
- Able to apply initiative and have integrity.
- Pro-active approach to self-development.
What’s in it for you?
- Rate: £18.50/Hr through UMB
- £14.25/Hr through basic PAYE
- £16.18/Hr through Premium PAYE
- Contract: 6 Months contract until 15th May
- Timings: 7AM-03PM Monday to Friday
- Location: Hatfield Business Park, Hatfield Avenue – Hatfield AL10 9TX
- Hours: 37.5 hours a week, Monday – Friday.
Next Steps: Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better. We look forward to speaking to you!
IT Support (Permanent) in Hatfield employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support (Permanent) in Hatfield
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine in front of the hiring manager.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows that you’re engaged and gives you a chance to find out if the job is the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates like you who want to make a difference in the IT world.
We think you need these skills to ace IT Support (Permanent) in Hatfield
Some tips for your application 🫡
Understand the Role: Before you dive into your application, make sure you really get what the IT Support role is all about. Read through the job description carefully and think about how your skills match up with the responsibilities listed.
Tailor Your CV: When you're putting together your CV, don’t just send out a generic one. Highlight your relevant experience in IT support, especially any hands-on work with hardware and software. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT support and how you embody our core values. Make it personal and show us your personality – we love that!
Apply Through Our Website: Once you’ve got everything ready, head over to our website to submit your application. It’s the best way to ensure it gets to the right people. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Hays
✨Know Your Tech Inside Out
Make sure you brush up on your IT hardware and software knowledge. Be prepared to discuss your experience with various devices like laptops, desktops, and mobile devices. Familiarise yourself with common troubleshooting techniques and be ready to demonstrate your problem-solving skills.
✨Show Off Your Organisational Skills
Since the role involves asset tracking and management, come prepared with examples of how you've successfully organised and managed assets in previous roles. Highlight any systems or processes you've implemented to improve efficiency and accuracy.
✨Communicate Like a Pro
As an IT Support professional, you'll need to liaise with different teams. Practice articulating your thoughts clearly and concisely. Think of scenarios where you've effectively communicated technical information to non-technical colleagues and be ready to share those experiences.
✨Embrace Change and Flexibility
The Maintenance Service Centre is a fast-paced environment, so be ready to discuss how you've adapted to changes in workload or processes in the past. Share examples that showcase your flexibility and willingness to take on new challenges to help the team succeed.
