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- Tasks: Support IT equipment maintenance and ensure smooth operations in a fast-paced environment.
- Company: Join a dynamic team at a leading IT service provider.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a difference by helping customers with cutting-edge technology.
- Qualifications: Strong communication skills and experience in IT support preferred.
- Other info: Collaborative culture with a focus on continuous improvement and career development.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to apply? Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
As an IT Technical Support with expertise in the IT domain, you will collaborate with our client’s team. You will be responsible for the Maintenance Service Centre. The Maintenance Service Centre is a fast-paced environment with various customer builds that we support throughout the device life cycle to help our customers change the world.
Your duties will include:
- Filtering, visually inspecting, testing and cleaning various types of IT equipment including laptops, desktops, screens, handheld and mobile devices.
- Liaising with internal teams whilst building relationships, escalating any issues with the supervisor that may affect delivery to our customers.
- Being extremely well-organised in your approach to asset tracking and traceability of those assets.
- Being an excellent communicator and delivering against the core values of Field and Lifecycle Services.
- Embracing change and being an advocate of our values.
Roles and Responsibilities:
- Managing all assets coming into the workshop and liaising with the relevant distribution teams to locate and amend any discrepancies.
- Organising, analysing and handling tickets in the company computer system.
- Filtration, inspection, testing and cleaning of all device types.
- Preparing new and repaired hardware.
- General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
- Assistance in specific tasks where prompt investigation and resolution are required.
- Maintaining assets using an accurate location system to ensure precise asset management.
- 6S Implementation and ongoing maintenance of the workshop.
- Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential.
Other skills we’re potentially looking for:
- Excellent administration and communication skills, both written and oral.
- Previous knowledge of Microsoft applications.
- Previous experience of supporting IT hardware at a software and hardware level.
- Good administrative experience, attention to detail, ensuring accuracy of data, providing data for reporting and processing of information.
- Able to gain OEM and standard IT accreditations.
- ITIL experience preferred.
- Previous experience working in a corporate IT environment is an asset.
- Excellent time management and organisational skills.
- Willing to take initiative and be hands-on.
- Sense of urgency.
- Flexible collaborator.
- Experience in building effective relationships and teamwork.
- A confident, professional, positive, and proactive approach.
- Ability to multitask and prioritise workload.
- Able to apply initiative and have integrity.
- Pro-active approach to self-development.
What’s in it for you?
- Rate: £18.50/Hr through UMB
- £14.25/Hr through basic PAYE
- £16.18/Hr through Premium PAYE
- Contract: 6 Months contract until 15th May
- Timings: 7AM-03PM Monday to Friday
- Location: Hatfield Business Park, Hatfield Avenue – Hatfield AL10 9TX
- Hours: 37.5 hours a week, Monday – Friday.
Next Steps: Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better. We look forward to speaking to you!
IT Service Support (Permanent) in Hatfield employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Support (Permanent) in Hatfield
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and how they align with yours. This will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT support roles. Think about your past experiences and how they relate to the responsibilities listed in the job description. We want you to be ready to showcase your skills and knowledge confidently!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and eager to learn more about the role and the team. Ask about their current projects or challenges they face in the Maintenance Service Centre.
✨Tip Number 4
After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. Plus, it keeps the lines of communication open as you await their decision!
We think you need these skills to ace IT Service Support (Permanent) in Hatfield
Some tips for your application 🫡
Understand the Role: Before you dive into your application, make sure you really get what the IT Service Support role is all about. Read through the job description carefully and think about how your skills match up with the responsibilities listed.
Tailor Your CV: When you're putting together your CV, don’t just send out a generic one. Highlight your relevant experience in IT support, especially any hands-on work with hardware and software. We want to see how you can bring value to our Maintenance Service Centre!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT support and how you embody our core values. Make it personal and show us your personality – we love a bit of flair!
Apply Through Our Website: Once you’ve got everything ready, head over to our website to submit your application. It’s the best way to ensure it gets to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Hays
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the IT Service Support role. Familiarise yourself with tasks like asset management, ticket handling, and device maintenance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves liaising with internal teams and building relationships, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated in a team setting or resolved issues. This will highlight your ability to collaborate and maintain a positive work environment.
✨Be Organised and Detail-Oriented
The job requires excellent organisational skills and attention to detail. Bring up any past experiences where your organisational skills made a difference, especially in managing assets or handling tickets. This will reassure the interviewer that you can keep things running smoothly in a fast-paced environment.
✨Embrace Change and Flexibility
The Maintenance Service Centre is all about adapting to change. Be ready to discuss how you've handled changes in previous roles and your approach to flexibility in workloads. Showing that you're adaptable and willing to take initiative will make you stand out as a candidate who can thrive in this dynamic setting.
