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- Tasks: Support IT equipment maintenance and ensure smooth operations in a fast-paced environment.
- Company: Join a dynamic team at a leading IT service provider.
- Benefits: Competitive pay, flexible hours, and a supportive work culture.
- Why this job: Make a difference by helping customers with their tech needs every day.
- Qualifications: Strong communication skills and some IT support experience preferred.
- Other info: Great opportunity for growth and hands-on experience in the IT field.
The predicted salary is between 13 - 16 £ per hour.
Are you ready to apply? Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
As an IT Technical Support with expertise in the IT domain, you will collaborate with our client’s team. You will be responsible for the Maintenance Service Centre. The Maintenance Service Centre is a fast-paced environment with various customer builds that we support throughout the device life cycle to help our customers change the world.
Your duties will include:
- Filtering, visually inspecting, testing and cleaning various types of IT equipment including laptops, desktops, screens, handheld and mobile devices.
- Liaising with internal teams whilst building relationships, escalating any issues with the supervisor that may affect delivery to our customers.
- Being extremely well-organised in your approach to asset tracking and traceability of those assets.
- Being an excellent communicator and delivering against the core values of Field and Lifecycle Services.
- Embracing change and being an advocate of our values.
Roles and Responsibilities:
- Managing all assets coming into the workshop and liaising with the relevant distribution teams to locate and amend any discrepancies.
- Organising, analysing and handling tickets in the company computer system.
- Filtration, inspection, testing and cleaning of all device types.
- Preparing new and repaired hardware.
- General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
- Assistance in specific tasks where prompt investigation and resolution are required.
- Maintaining assets using an accurate location system to ensure precise asset management.
- 6S Implementation and ongoing maintenance of the workshop.
- Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential.
Other skills we’re potentially looking for:
- Excellent administration and communication skills, both written and oral.
- Previous knowledge of Microsoft applications.
- Previous experience of supporting IT hardware at a software and hardware level.
- Good administrative experience, attention to detail, ensuring accuracy of data, providing data for reporting and processing of information.
- Able to gain OEM and standard IT accreditations.
- ITIL experience preferred.
- Previous experience working in a corporate IT environment is an asset.
- Excellent time management and organisational skills.
- Willing to take initiative and be hands-on.
- Sense of urgency.
- Flexible collaborator.
- Experience in building effective relationships and teamwork.
- A confident, professional, positive, and proactive approach.
- Ability to multitask and prioritise workload.
- Able to apply initiative and have integrity.
- Pro-active approach to self-development.
What’s in it for you?
- Rate: £18.50/Hr through UMB
- £14.25/Hr through basic PAYE
- £16.18/Hr through Premium PAYE
- Contract: 6 Months contract until 15th May
- Timings: 7AM-03PM Monday to Friday
- Location: Hatfield Business Park, Hatfield Avenue – Hatfield AL10 9TX
- Hours: 37.5 hours a week, Monday – Friday.
Next Steps: Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better. We look forward to speaking to you!
IT Service Support in Hatfield employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Support in Hatfield
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can show how your skills align with their mission and culture. Plus, it’ll help you feel more confident when chatting with the hiring manager!
✨Tip Number 2
Practice common interview questions related to IT support. Think about scenarios where you've solved problems or improved processes. We want you to shine by showcasing your experience and how you handle challenges!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows your interest in the role and helps you figure out if the company is the right fit for you. Ask about team dynamics or how they handle asset management.
✨Tip Number 4
After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar. Plus, it gives you another chance to express your enthusiasm for the role. Remember, we’re rooting for you!
We think you need these skills to ace IT Service Support in Hatfield
Some tips for your application 🫡
Understand the Role: Before you dive into your application, make sure you really get what the IT Service Support role is all about. Read through the job description carefully and think about how your skills match up with the responsibilities listed.
Tailor Your CV: When you're putting together your CV, don’t just send out a generic one. Highlight your relevant experience in IT support, especially any hands-on work with hardware and software. We want to see how you can bring value to our Maintenance Service Centre!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you embody our core values. Make it personal and show us your enthusiasm for the role and the company.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hays
✨Know Your Tech Inside Out
Make sure you brush up on your IT hardware knowledge before the interview. Be ready to discuss your experience with various devices like laptops, desktops, and mobile devices. Familiarity with troubleshooting common issues will show that you're prepared for the role.
✨Show Off Your Organisational Skills
Since this role involves asset tracking and management, be prepared to share examples of how you've successfully organised and managed assets in previous positions. Highlight any systems or processes you've implemented to improve efficiency.
✨Communicate Like a Pro
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about how you can demonstrate your ability to liaise with internal teams and build relationships during the interview.
✨Embrace Flexibility and Change
The Maintenance Service Centre is fast-paced, so be ready to discuss how you've adapted to changing workloads in the past. Share specific examples of times when you had to be flexible and how it benefited your team or project.
