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- Tasks: Provide IT support by inspecting, testing, and cleaning various devices.
- Company: Join a dynamic team at a leading Maintenance Service Centre.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Why this job: Make a difference in tech while developing your skills in a fast-paced setting.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Great opportunity for career growth and hands-on experience.
The predicted salary is between 14 - 18 £ per hour.
Are you ready to apply? Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
About the role: As an IT Technical Support with expertise in the IT domain, you will collaborate with our client’s team. You will be responsible for the Maintenance Service Centre. The Maintenance Service Centre is a fast-paced environment with various customer builds that we support throughout the device life cycle to help our customers change the world.
Your duties will include:
- Filtering, visually inspecting, testing and cleaning various types of IT equipment including laptops, desktops, screens, handheld and mobile devices.
- Liaising with internal teams whilst building relationships, escalating any issues with the supervisor that may affect delivery to our customers.
- Being extremely well-organised in your approach to asset tracking and traceability of those assets.
- Being an excellent communicator and delivering against the core values of Field and Lifecycle Services.
- Embracing change and being an advocate of our values.
Roles and Responsibilities:
- Managing all assets coming into the workshop and liaising with the relevant distribution teams to locate and amend any discrepancies.
- Organising, analysing and handling tickets in the company computer system.
- Filtration, inspection, testing and cleaning of all device types.
- Preparing new and repaired hardware.
- General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
- Assistance in specific tasks where prompt investigation and resolution are required.
- Maintaining assets using an accurate location system to ensure precise asset management.
- 6S Implementation and ongoing maintenance of the workshop.
- Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential.
Other skills we’re potentially looking for:
- Excellent administration and communication skills, both written and oral.
- Previous knowledge of Microsoft applications.
- Previous experience of supporting IT hardware at a software and hardware level.
- Good administrative experience, attention to detail, ensuring accuracy of data, providing data for reporting and processing of information.
- Able to gain OEM and standard IT accreditations.
- ITIL experience preferred.
- Previous experience working in a corporate IT environment is an asset.
- Excellent time management and organisational skills.
- Willing to take initiative and be hands-on.
- Sense of urgency.
- Flexible collaborator.
- Experience in building effective relationships and teamwork.
- A confident, professional, positive, and proactive approach.
- Ability to multitask and prioritise workload.
- Able to apply initiative and have integrity.
- Pro-active approach to self-development.
What’s in it for you?
- Rate: £18.50/Hr through UMB
- £14.25/Hr through basic PAYE
- £16.18/Hr through Premium PAYE
- Contract: 6 Months contract until 15th May
- Timings: 7AM-03PM Monday to Friday
- Location: Hatfield Business Park, Hatfield Avenue – Hatfield AL10 9TX
- Hours: 37.5 hours a week, Monday – Friday.
Next Steps: Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better. We look forward to speaking to you!
Do you have ICT technical support experience? in Hatfield employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Do you have ICT technical support experience? in Hatfield
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your ICT technical support experience aligns with the role's responsibilities, especially around asset management and customer service.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the job. We’re rooting for you!
We think you need these skills to ace Do you have ICT technical support experience? in Hatfield
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully grasp what the role entails. Dive into the job description and highlight the key responsibilities and skills required. This will help you tailor your application to show how you fit the bill.
Showcase Your Experience: When detailing your experience, focus on relevant ICT technical support roles you've held. Use specific examples that demonstrate your skills in asset management, communication, and problem-solving. We want to see how your background aligns with what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon unless it's relevant to the role. We appreciate clarity, so make sure your writing is easy to read and flows well. Remember, first impressions count!
Apply Through Our Website: Once you're happy with your application, head over to our website to submit it. Applying directly through our site ensures your application gets to the right people quickly. Plus, it’s super easy to do!
How to prepare for a job interview at Hays
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT hardware and software. Be prepared to discuss your previous experiences in filtering, inspecting, and testing various devices. This will show that you’re not just familiar with the tech but can also handle it effectively.
✨Showcase Your Organisational Skills
Since the role requires excellent asset management, come prepared with examples of how you've successfully organised and tracked assets in past roles. Highlight any systems or methods you used to maintain accuracy and efficiency.
✨Communicate Like a Pro
As communication is key in this role, practice articulating your thoughts clearly and confidently. Think about how you would explain technical issues to non-technical team members, as well as how you would escalate problems to supervisors.
✨Embrace Flexibility and Teamwork
Be ready to discuss how you adapt to changing workloads and collaborate with others. Share specific instances where you’ve worked as part of a team to overcome challenges, as this will demonstrate your ability to thrive in a fast-paced environment.
