At a Glance
- Tasks: Maintain smooth supply chain operations and handle technical support incidents.
- Company: Join a dynamic team in a crucial role at a leading tech firm.
- Benefits: Competitive daily rate, hands-on experience, and a chance to work with skilled engineers.
- Other info: 12-hour shifts with a 4 days on, 4 days off pattern.
- Why this job: Make an impact by solving real technical issues and enhancing customer service.
- Qualifications: Strong technical skills and problem-solving abilities required.
The predicted salary is between 31650 - 40000 £ per year.
The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills and excellent problem-solving abilities.
Important Notice: This role is a 12-hour shift pattern, 7am-7pm and 7pm-7am. The pattern will be 4 days on, and 4 days off. This role is not remote and the candidate will be required to be on-site at Hursley, Winchester for every shift.
Role:
- To handle incoming technical support incidents, requests and changes.
- Management of personal call queue, ensuring calls are closed in a timely fashion.
- Provide updates and ensure ongoing customer communication is maintained.
- Resolution of calls ranging from simple password resets to complex server queries.
- Escalation of calls to 3rd Line Team when necessary.
- To work as part of a close-knit and highly skilled team of engineers.
- Provide excellent customer service.
- Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.).
- Perform software builds/re-builds on PCs and laptops as required.
- Fix hardware faults and install upgrades to client hardware.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Duty Technician 12 months up to £350 per day Winchester in Hampshire employer: Hays
Join a vibrant secondary school that prioritises excellence in education and fosters a supportive community for both students and staff. As the Head of Mathematics, you will benefit from a competitive salary, ongoing professional development opportunities, and a collaborative work culture that encourages innovation and growth. This role not only allows you to lead a dedicated team but also to make a significant impact on student achievement in a welcoming environment.
