At a Glance
- Tasks: Be the friendly face for residents, ensuring their needs are met and issues resolved.
- Company: Join a supportive housing association dedicated to community well-being.
- Benefits: Remote work, competitive pay, and mileage reimbursement.
- Other info: Opportunity for temp-to-perm with potential for growth.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Havant Area - remote working covering a patch in Havant, Waterlooville and West Hampshire. DL and vehicle essential and 55p per mile paid. Temp initially until September but likely to be extended.
My client, a housing association, is looking for a Customer Liaison Officer to deliver the Customer Liaison Service for all their residents in defined customer areas, achieving positive outcomes for the organisation and customers.
You will be responsible for:
- Providing a visible, accessible face-to-face service to renting customers, homeowners and shared-owners and be the face of the client.
- Setting, co-ordinating, tracking, and ensuring completion of actions with Estate Services, Asset Services, Specialist teams and others to get things done for customers which meet, or exceed customers' expectations.
- Maximising income, and reducing debt, in defined customer areas.
- Delivering an amazing lettings service which leaves customers feeling satisfied with Guinness from day one.
- Addressing anti-social behaviour, fly-tipping, graffiti and safeguarding alerts.
Complete Health.
We think you need these skills to ace Customer Liaison Officer / Housing Officer in Hampshire
Communication Skills
Problem-Solving Skills
Attention to Detail
Adaptability
Customer Service
Teamwork
Time Management
