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- Tasks: Provide 1st line IT support and troubleshoot issues for internal staff.
- Company: Public sector organisation in Petersfield with a busy IT team.
- Benefits: Temporary contract, standard hours, hands-on experience, and supportive team.
- Other info: Immediate start with opportunities to learn about Microsoft technologies and SaaS.
- Why this job: Gain practical IT experience while helping others in a dynamic environment.
- Qualifications: Experience in helpdesk roles, strong communication skills, and basic Microsoft 365 knowledge.
The predicted salary is between 25000 - 30000 £ per year.
Your new company is a public sector organisation based in Petersfield, operating within a small and busy internal IT team. The organisation supports a Microsoft-based IT environment and provides on-site services to its internal workforce.
Your new role as an IT Helpdesk Analyst involves providing on-site 1st line IT support to internal staff, acting as a first point of contact for day-to-day IT issues. This hands-on role will involve troubleshooting hardware and software issues, supporting new starters, and ensuring users receive a high level of customer service. You'll work closely with non-technical users, offering clear, practical guidance while logging and resolving support tickets as part of the wider IT team.
What you'll need to succeed:
- Previous experience in a 1st line Helpdesk or Service Desk role
- Confidence supporting non-technical end users
- Strong communication and customer service skills
- Basic knowledge of Microsoft 365, device management, and laptops
- Experience with hardware troubleshooting (laptops, peripherals, AV)
- Ability to prioritise tasks and remain calm under pressure
- Comfortable working 5 days per week on-site
- Experience in the public sector or exposure to SaaS platforms is desirable but not essential
What you'll get in return:
- A temporary contract of at least 8 weeks (sickness cover)
- Standard working hours: 35 hours per week, 9:00am-5:00pm with a 1-hour lunch
- Immediate start (Monday following specification sign-off)
- Hands-on experience within a public sector IT environment
- Exposure to Microsoft technologies, Intune, SaaS applications, and transformation work
- A varied, practical role within a supportive and close-knit IT team
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
IT Help Desk in Hampshire, Petersfield employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk in Hampshire, Petersfield
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how you can align with them. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves a lot of hands-on support, brush up on common hardware and software issues. Being able to demonstrate your problem-solving abilities during the interview can really impress the hiring team.
✨Tip Number 3
Show off your communication skills! As you'll be working with non-technical users, practice explaining technical concepts in simple terms. This will not only help you in the interview but also in your day-to-day role if you land the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always here to help you navigate the process and answer any questions you might have.
We think you need these skills to ace IT Help Desk in Hampshire, Petersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line Helpdesk roles and your skills in supporting non-technical users. We want to see how you can bring your customer service skills to the table!
Showcase Your Technical Skills: Don’t forget to mention your knowledge of Microsoft 365 and any hardware troubleshooting experience. We love seeing candidates who are comfortable with tech, so let us know what you've got!
Keep It Clear and Concise: When writing your application, be straightforward and to the point. We appreciate clarity, especially when it comes to your experience and how it relates to the role. Make it easy for us to see why you're a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hays
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365 and common hardware troubleshooting techniques. Be ready to discuss how you've resolved issues in the past, as this will show your practical experience and confidence in handling tech problems.
✨Practice Your Communication Skills
Since you'll be working with non-technical users, it's crucial to demonstrate your ability to explain complex IT concepts in simple terms. Consider role-playing scenarios where you help someone troubleshoot a problem, showcasing your customer service skills.
✨Stay Calm Under Pressure
Prepare for questions about how you handle stressful situations. Think of examples where you successfully prioritised tasks or resolved issues quickly, and be ready to share these stories during the interview.
✨Show Enthusiasm for the Role
Express your interest in working within a public sector environment and your eagerness to support internal staff. Highlight any relevant experience you have, even if it’s not directly in the public sector, to show that you're a good fit for the team.