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- Tasks: Manage customer communication governance and ensure compliance with legal requirements.
- Company: Join a global leader in premium automotive manufacturing committed to innovation and sustainability.
- Benefits: Competitive hourly wage, performance bonus, up to 35 days annual leave, and hybrid working.
- Why this job: Shape the future of mobility while working in a dynamic and inclusive environment.
- Qualifications: GCSE/A-Level equivalent, strong interpersonal skills, and experience in customer communications management.
- Other info: Embrace diversity and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
About the job:
We are recruiting for a Customer Communications Governance Manager to join our client on a long-term temporary assignment. You will be responsible for the development and management customer communication governance framework, ensuring adherence with it and that it is aligned with guidelines and other local governance frameworks, as well as ensuring compliance with local legal and regulatory requirements. This will be a part-time position, working 3 days a week.
The opportunity
Support business process owners, certified individuals and communications owners/stakeholders with the achievement of Consumer Duty requirements around “Consumer Understanding” and “Consumer Support”. You will oversee the coordination of customer communication change processes, in support of other business change processes. You will also be responsible for providing a holistic view of customer communication change priorities and represent the customer communications governance function within other business functions/projects to ensure a consistent customer approach.
What will you bring to the global premium automotive brand:
- Educated to GCSE/A-Level equivalent.
- Strong interpersonal skills at all management levels.
- Effective organizational and time management skills.
- Proactive and able to react quickly.
- Able to work autonomously and use own initiative.
- Proven Customer Relationship/Communications Management experience and background with both internal and external service providers.
- Experience working within a financial services or regulated environment.
- A working knowledge of customer communications across the different SF1-UK customer journeys is useful/preferred.
How will we support you:
The business core values are integral to their corporate culture and guide their actions and decisions. These values include:
Openness – Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility – Making consistent decisions and committing to them personally, fostering trust and effective teamwork.
Appreciation – Reflecting on actions, respecting each other, offering clear feedback and celebrating success
Transparency –Acknowledging concerns and identifying inconsistencies constructively
Trust – Relying on each other to act swiftly and achieve goals
Diversity – Valuing diverse backgrounds and experiences to enhance innovation and competitiveness
Compensation
We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There’s free on-site parking available and you’ll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office
Diversity, Equity and Inclusion
Equality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences.
The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.
Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development
Ensuring protection against discrimination and fostering respect in everyday business
Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation
Governance Manager employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Governance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their commitment to innovation and sustainability, and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your communication skills! As a Governance Manager, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online resources to refine your pitch and ensure you're confident when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Governance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Governance Manager role. Highlight your relevant experience in customer communications and governance frameworks, as this will show us that you understand what we're looking for.
Showcase Your Skills: We want to see your strong interpersonal and organisational skills shine through. Use specific examples from your past roles to demonstrate how you've effectively managed customer relationships and navigated regulatory environments.
Be Proactive: In your application, let us know how you've taken initiative in previous positions. We value candidates who can work autonomously and react quickly to changes, so share any experiences that highlight these traits.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures that your application goes directly to us and helps streamline the process. We can't wait to hear from you!
How to prepare for a job interview at Hays
✨Know the Company Inside Out
Before your interview, dive deep into the company's values and mission. Understand their commitment to innovation and sustainability, as well as their approach to customer communication governance. This will help you align your answers with what they value most.
✨Showcase Your Interpersonal Skills
As a Governance Manager, strong interpersonal skills are key. Prepare examples of how you've effectively communicated with various stakeholders in past roles. Highlight your ability to foster trust and teamwork, which aligns with the company’s core values.
✨Demonstrate Proactivity
Be ready to discuss instances where you've taken the initiative in previous roles. Whether it was improving a process or leading a project, showing that you can react quickly and work autonomously will impress your interviewers.
✨Understand Regulatory Requirements
Brush up on local legal and regulatory requirements related to customer communications. Being knowledgeable about compliance will not only show your expertise but also your commitment to ensuring adherence to governance frameworks.