At a Glance
- Tasks: Manage customer communication governance and ensure compliance with legal requirements.
- Company: Join a global leader in premium automotive manufacturing committed to innovation and sustainability.
- Benefits: Competitive pay, up to 35 days annual leave, hybrid working, and free on-site parking.
- Other info: Part-time role with excellent career growth opportunities in a diverse workplace.
- Why this job: Shape the future of mobility while working in a dynamic and inclusive environment.
- Qualifications: GCSE/A-Level equivalent, strong interpersonal skills, and experience in customer communications.
Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
About the job:
We are recruiting for a Customer Communications Governance Manager to join our client on a long-term temporary assignment. You will be responsible for the development and management customer communication governance framework, ensuring adherence with it and that it is aligned with guidelines and other local governance frameworks, as well as ensuring compliance with local legal and regulatory requirements. This will be a part-time position, working 3 days a week.
The opportunity
Support business process owners, certified individuals and communications owners/stakeholders with the achievement of Consumer Duty requirements around “Consumer Understanding” and “Consumer Support”. You will oversee the coordination of customer communication change processes, in support of other business change processes. You will also be responsible for providing a holistic view of customer communication change priorities and represent the customer communications governance function within other business functions/projects to ensure a consistent customer approach.
What will you bring to the global premium automotive brand:
- Educated to GCSE/A-Level equivalent.
- Strong interpersonal skills at all management levels.
- Effective organizational and time management skills.
- Proactive and able to react quickly.
- Able to work autonomously and use own initiative.
- Proven Customer Relationship/Communications Management experience and background with both internal and external service providers.
- Experience working within a financial services or regulated environment.
- A working knowledge of customer communications across the different SF1-UK customer journeys is useful/preferred.
How will we support you:
The business core values are integral to their corporate culture and guide their actions and decisions. These values include:
Openness – Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility – Making consistent decisions and committing to them personally, fostering trust and effective teamwork.
Appreciation – Reflecting on actions, respecting each other, offering clear feedback and celebrating success
Transparency –Acknowledging concerns and identifying inconsistencies constructively
Trust – Relying on each other to act swiftly and achieve goals
Diversity – Valuing diverse backgrounds and experiences to enhance innovation and competitiveness
Compensation
We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There’s free on-site parking available and you’ll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office
Diversity, Equity and Inclusion
Equality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences.
The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.
Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development
Ensuring protection against discrimination and fostering respect in everyday business
Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation
Governance Manager in Cambridge employer: Hays
Our client is an exceptional employer, renowned for its commitment to innovation and sustainability in the premium automotive sector. With a strong focus on employee growth, they offer a supportive work culture that values diversity and encourages collaboration, ensuring that every team member's unique contributions are recognised. The part-time Governance Manager role provides flexibility, competitive compensation, and generous leave, making it an ideal opportunity for those seeking meaningful employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Governance Manager in Cambridge
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like Hays when they’re searching for someone to fill a temporary position.
✨Tap into Recruitment Agencies
Reach out to recruitment agencies that specialise in compliance and risk roles. They’re usually in touch with companies looking to fill temporary roles, which can save us a lot of time in our job search.
✨Go Local with Networking
Attend local compliance and risk seminars or workshops. Meeting professionals in our area can open up temp opportunities, and it’s a great way to make your face known in the industry—plus, you might even meet someone from Hays!
We think you need these skills to ace Governance Manager in Cambridge
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like Governance Manager, make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at Hays. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at Hays
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at Hays.
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit Hays in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at Hays.
