Job Description
Your new company
\n We are currently recruiting for an experienced Tenancy Services Officer to join a respected Housing Association on an initial 3-month contract.This is an excellent opportunity for a housing professional with a strong background in tenancy management, rent arrears, estate management and customer service to make an immediate impact within a busy housing team.
\n Your new role
\n You will be responsible for delivering a comprehensive tenancy management service, ensuring customers receive a high standard of support while helping the organisation achieve key performance targets.
\n Key duties will include:
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- Managing a patch of tenancies and ensuring compliance with tenancy agreements.
- Proactively managing rent arrears cases, negotiating repayment arrangements and progressing recovery action where required.
- Providing housing advice, tenancy sustainment support and signposting to relevant agencies.
- Investigating and resolving anti-social behaviour and neighbour disputes.
- Managing tenancy changes, tenancy terminations and associated casework.
- Carrying out tenancy visits, estate inspections and customer home visits.
- Working closely with external partners including benefits agencies, support providers and local authority services.
- Responding to customer enquiries, complaints and service requests.
- Maintaining accurate records and updating housing management systems.
- Supporting wider housing management initiatives and service improvement activities
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What you'll need to succeed
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- Previous experience working within a Housing Association, Local Authority or social housing environment.
- Strong knowledge of tenancy management and rent arrears recovery.
- Experience dealing with anti-social behaviour, estate management and tenancy sustainment.
- Excellent communication and customer service skills.
- The ability to manage a varied caseload and work effectively both independently and as part of a team.
- Experience using housing management systems and Microsoft Office applications.
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What you'll get in return
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- Immediate start available.
- Initial 3-month contract with potential for extension.
- Hybrid working arrangement with a minimum of 2 days per week in the office.
- Opportunity to join a supportive and customer-focused social housing organisation.
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What you need to do now
\n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
\n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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Tenancy Services Officer in Glasgow employer: Hays
Join a well-established ecological consultancy in Kent that prioritises work-life balance and professional development. With a collaborative team culture and a commitment to delivering high-quality ecological advice, this company offers meaningful career progression opportunities for ecologists. Enjoy flexible working arrangements and the chance to work on diverse projects across the South East and beyond.
