At a Glance
- Tasks: Be the go-to person for customer queries and ensure a top-notch experience.
- Company: Join a vibrant team in Glasgow, focused on customer engagement.
- Benefits: Enjoy competitive pay and gain valuable experience in a dynamic environment.
- Other info: Great opportunity to collaborate with diverse teams and grow your career.
- Why this job: Make a real difference by enhancing customer experiences at exciting events.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our client is now looking for four Customer Information & Engagement Coordinators to join them on a temporary basis to support them with enquiries from the public both in person and across multiple channels.
As a Customer Information & Engagement Co-ordinator, you'll be at the centre of customer communications and engagement activity. You'll act as a key point of contact, ensuring visitors receive accurate, timely information and a consistently high-quality experience - both online and on-site.
You'll work collaboratively across teams, including operations, marketing, ticketing and volunteer coordination, to support a seamless and memorable event journey.
- Provide clear, accurate information on schedules, venues, ticketing, transport and services.
- Draft and maintain customer-facing content including FAQs and guidance materials.
- Support the planning and delivery of public engagement campaigns.
- Help ensure inclusive, accessible and high-quality experiences across all touchpoints.
- Work closely with CRM and ticketing teams to enhance the customer journey.
- Produce regular insights to support continuous improvement.
- Provide on-site support at venues and customer information points.
- Support engagement and marketing activity during live event delivery.
Excellent rate of pay. Head office is based in Glasgow City centre.
Temporary Customer Coordinator Temporary Customer Coordinator in Glasgow employer: Hays
Join a dynamic team in the heart of Glasgow, where your role as a Customer Information & Engagement Coordinator will place you at the forefront of enhancing visitor experiences. With a commitment to inclusivity and high-quality service, you'll benefit from a collaborative work culture that values your contributions and offers opportunities for professional growth. Enjoy competitive pay while being part of an organisation dedicated to delivering memorable events and engaging with the community.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Coordinator Temporary Customer Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they engage with customers. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Customer Information & Engagement Coordinator, you'll need to convey information clearly and effectively. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Temporary Customer Coordinator Temporary Customer Coordinator in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:As a key point of contact, strong communication is essential. Use your application to demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've engaged with customers in the past!
Be Personable and Approachable:The role involves engaging with the public, so let your personality shine through! Use a friendly tone in your application to show us you're someone who can create a welcoming atmosphere for visitors.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hays
✨Know Your Customer Engagement
Familiarise yourself with the key responsibilities of a Customer Information & Engagement Coordinator. Understand how to provide accurate information and create a high-quality experience for customers. Be ready to discuss examples from your past experiences where you successfully engaged with customers.
✨Showcase Your Teamwork Skills
Since this role involves collaboration across various teams, think of specific instances where you've worked effectively with others. Prepare to share how you contributed to a team project, especially in areas like operations or marketing, to demonstrate your ability to work collaboratively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-time situations. Think about how you would handle customer enquiries or complaints, especially in a busy event setting. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Research the Company and Its Events
Take some time to learn about the company and the events they organise. Understanding their mission and values will not only help you answer questions more effectively but also show your genuine interest in the role. Mentioning specific events or initiatives during your interview can set you apart from other candidates.
