At a Glance
- Tasks: Manage incident queues, coordinate engineers, and deliver top-notch customer service.
- Company: Join a leading tech and services provider in Glasgow.
- Benefits: Competitive hourly rate with potential for long-term work until 2027.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Gain valuable experience in a dynamic role while enhancing your organisational skills.
- Qualifications: Strong communication and organisational skills; tech knowledge is a plus.
The predicted salary is between 27800 - 36300 £ per year.
Contract Opportunity - Site Administrator/Scheduler - Glasgow
Join a leading independent technology and services provider as a Site Administrator / Scheduler.
Job Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail.
Location: Glasgow G74 5LP
Rate: An hourly rate, in-scope IR35, of £13.45 (PAYE) OR £17.45 per hour (via a Hays Approved Umbrella Company).
Length: up to 30 June 2027
Work Schedule: 09:00 to 17:30
Key Responsibilities:
- Manage Incident and Request Queues.
- Liaise daily with customers.
- Book, reschedule, and manage customer appointments.
- Close jobs efficiently and accurately.
- Coordinate and manage the work distribution of onsite engineers.
- Adapt quickly to changing workloads, often at short notice.
- Ensure all tasks are completed within SLA targets.
- Maintain accurate records and documentation throughout all activities.
Technical & Administrative Duties:
- Perform basic technical tasks (training and documentation provided), including:
- Configuration of mobile phones.
- Configuration of Android tablet devices.
- Update the Asset Management database to reflect stock movement.
- Receipt hardware deliveries and cross-reference them against assigned tasks.
- Manage Purchase Orders (POs): Ensure completed works align with the price book.
- Maintain and update the PO tracker.
- Assist the Team Lead with monthly billing and invoicing.
- Support small project quotations when required.
Customer Service & Communication:
- Deliver high-quality customer service to prevent escalations.
- Provide regular updates and responses to customer queries.
- Advise and support customers to resolve issues effectively.
- Escalate issues appropriately when required.
- Build and maintain strong working relationships with customers.
- Identify recurring issues within queues and resolve them efficiently.
- Conduct further fault-finding during customer calls when scheduling jobs.
Governance, Compliance & Performance:
- Act in line with Computacenter Information Security Policies.
- Report any potential or actual security incidents or risks.
- Ensure departmental SLA performance targets are met.
- Maintain and improve overall customer satisfaction levels.
- Understand and adhere to company policies and procedures.
- Demonstrate relevant Winning Together behaviours.
Knowledge, Skills & Experience:
- Good working knowledge of Microsoft Applications.
- Strong organisational, time management, and prioritisation skills.
- Good administrative experience with high attention to detail and accuracy.
- Ability to follow technical documentation and configuration guides.
- Strong interpersonal, literacy, and numeracy skills.
- Technical aptitude desirable but not essential.
- Proven ability to build effective working relationships.
- Customer-focused mindset with problem-solving capability.
Additional Information:
Interview Process: In Person / Teams/Telephonic
How to Apply: If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Scheduler (Resource) in Glasgow employer: Hays
Join a dynamic and supportive team in Glasgow, where we prioritise employee growth and development. As a Scheduler, you'll benefit from a collaborative work culture that values high-quality customer service and offers opportunities for skill enhancement through training. With competitive pay rates and a commitment to maintaining a positive work environment, this role is perfect for those seeking meaningful employment in a thriving technology and services provider.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler (Resource) in Glasgow
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around customer service and coordination.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples where you've successfully managed multiple tasks or dealt with changing priorities. This is key for a Scheduler role, so have those stories at the ready.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Scheduler (Resource) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Scheduler role. Highlight your experience with managing incident queues and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves liaising with customers and coordinating with engineers, it's crucial to showcase your communication skills. Use examples in your application that demonstrate how you've effectively communicated in previous roles.
Be Detail-Oriented:Attention to detail is a must for this position. When writing your application, make sure to proofread for any errors and ensure all information is accurate. We appreciate candidates who take the time to present their best work!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hays
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing incident queues and coordinating onsite engineers. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational and time management skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and met deadlines.
✨Brush Up on Customer Service Scenarios
Customer service is a big part of this role, so think of specific situations where you’ve provided excellent service or resolved issues effectively. Be prepared to share these stories during the interview to showcase your customer-focused mindset.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the role might face. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
