At a Glance
- Tasks: Support homeowners with enquiries and deliver high-quality factoring services.
- Company: Join a respected Housing Association in Glasgow with a customer-focused team.
- Benefits: Competitive hourly rate, supportive environment, and potential for contract extension.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Gain valuable experience in social housing while making a difference in your community.
- Qualifications: Experience in social housing or property management and strong customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
We are currently recruiting for a Factoring Assistant to join a well-established Housing Association in Glasgow. This is an excellent opportunity to join a busy and customer-focused team, supporting the delivery of high-quality factoring services to homeowners and residents.
This is a varied, fast-paced role suited to someone with experience within social housing or property management.
Your new role
- Act as a first point of contact for factoring customers, handling enquiries via phone and email relating to service charges, common repairs and estate issues.
- Support the delivery of an efficient factoring service, ensuring a high standard of customer care at all times.
- Assist with the preparation and issue of quarterly factoring invoices, ensuring accuracy and timeliness.
- Handle invoice queries and support resolution of customer concerns.
- Support arrears and debt recovery processes, including monitoring accounts, issuing correspondence, and contacting customers regarding outstanding payments.
- Liaise with internal teams and contractors regarding common repairs, maintenance issues, and planned works.
- Maintain accurate records on internal systems, ensuring all ownership and account changes are updated correctly.
- Support the process of change of ownership, including liaising with solicitors and issuing final invoices.
- Assist with estate inspections and customer visits where required.
- Contribute to reporting, statistics, and tenant communications such as newsletters.
- Attend occasional evening meetings with residents.
What you'll need to succeed
- Previous experience within social housing, factoring or property management.
- Strong customer service skills with the ability to manage a high volume of enquiries.
- Experience dealing with service charges, invoicing, or arrears (desirable).
- Excellent organisational skills with the ability to prioritise workload effectively.
- Confident communicator with strong written and verbal skills.
- Good IT skills, including Microsoft Office (Word, Excel, Outlook).
- Ability to work both independently and as part of a team.
What you'll get in return
- Competitive hourly rate aligned with sector benchmarks.
- Opportunity to gain experience within a respected Housing Association.
- Supportive team environment.
- Potential for contract extension.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Factoring Assistant - housing in Glasgow employer: Hays
Join a well-established Housing Association in Glasgow, where you will be part of a dynamic and customer-focused team dedicated to delivering high-quality factoring services. With a supportive work culture that values employee growth and development, this role offers competitive pay and the opportunity to make a meaningful impact in the community. Enjoy a varied and fast-paced environment that encourages collaboration and provides potential for contract extension.
StudySmarter Expert Advice🤫
We think this is how you could land Factoring Assistant - housing in Glasgow
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Hays.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Hays? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Hays's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Factoring Assistant - housing in Glasgow
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Factoring Assistant - housing role at Hays, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Hays
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Hays operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Hays. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Hays.
