At a Glance
- Tasks: Be the go-to person for customer queries and ensure a top-notch experience.
- Company: Join a vibrant team in the heart of Glasgow, making events unforgettable.
- Benefits: Enjoy competitive pay and gain valuable experience in customer engagement.
- Other info: Temporary role with opportunities to learn and grow in a dynamic environment.
- Why this job: Make a real difference by enhancing customer experiences at exciting events.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our client is now looking for four Customer Information & Engagement Coordinators to join them on a temporary basis to support them with enquiries from the public both in person and across multiple channels.
As a Customer Information & Engagement Co-ordinator, you'll be at the centre of customer communications and engagement activity. You'll act as a key point of contact, ensuring visitors receive accurate, timely information and a consistently high-quality experience - both online and on-site.
You'll work collaboratively across teams, including operations, marketing, ticketing and volunteer coordination, to support a seamless and memorable event journey.
- Provide clear, accurate information on schedules, venues, ticketing, transport and services.
- Draft and maintain customer-facing content including FAQs and guidance materials.
- Support the planning and delivery of public engagement campaigns.
- Help ensure inclusive, accessible and high-quality experiences across all touchpoints.
- Work closely with CRM and ticketing teams to enhance the customer journey.
- Produce regular insights to support continuous improvement.
- Provide on-site support at venues and customer information points.
- Support engagement and marketing activity during live event delivery.
Excellent rate of pay. Head office is based in Glasgow City centre.
Customer Planning Co-ordinator in Glasgow employer: Hays
Join a dynamic team in the heart of Glasgow, where your role as a Customer Information & Engagement Co-ordinator will place you at the forefront of enhancing visitor experiences. With a commitment to inclusivity and high-quality service, you'll benefit from a collaborative work culture that values your contributions and offers opportunities for professional growth. Enjoy competitive pay while being part of a vibrant community dedicated to delivering memorable events.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Planning Co-ordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they engage with customers. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in customer engagement and how you can enhance the customer journey.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Customer Planning Co-ordinator in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Planning Co-ordinator role. Highlight your experience in customer engagement and communication, as this is key to impressing us!
Showcase Your Team Spirit:Since you'll be working closely with various teams, let us know about your collaborative experiences. Share examples of how you've worked with others to create memorable customer experiences.
Be Clear and Concise:When drafting your application, keep it straightforward. Use clear language and structure your thoughts well. We want to see your ability to provide accurate information, just like you would in the role!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hays
✨Know Your Customer Engagement
Familiarise yourself with the key aspects of customer engagement and communication. Understand how to provide accurate information and create a high-quality experience for customers, as this will be central to your role.
✨Showcase Your Teamwork Skills
Since you'll be collaborating with various teams, be ready to discuss examples of how you've worked effectively in a team setting. Highlight any experiences where you supported operations, marketing, or ticketing efforts.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-time situations. Think about how you would handle customer enquiries or issues during an event, and be prepared to share your thought process.
✨Demonstrate Your Passion for Events
Express your enthusiasm for public engagement and events. Share any relevant experiences or insights that show your commitment to creating memorable experiences for visitors, both online and on-site.
