At a Glance
- Tasks: Engage with customers, manage enquiries, and support event delivery.
- Company: Join a dynamic team at a high-profile event in Glasgow.
- Benefits: Competitive pay and the chance to be part of exciting events.
- Other info: Collaborative environment with opportunities for personal growth.
- Why this job: Make a real impact on customer experiences and engagement.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Your new company
Our client is now looking for four Customer Information & Engagement Coordinators to join them on a temporary basis to support them with enquiries from the public both in person and across multiple channels.
Your new role
As a Customer Information & Engagement Co-ordinator, you'll be at the centre of customer communications and engagement activity. You'll act as a key point of contact, ensuring visitors receive accurate, timely information and a consistently high-quality experience - both online and on-site. You'll work collaboratively across teams, including operations, marketing, ticketing and volunteer coordination, to support a seamless and memorable event journey.
What you'll need to succeed
- Customer Communications
- Manage and respond to customer enquiries across email, social media and in-person channels
- Provide clear, accurate information on schedules, venues, ticketing, transport and services
- Draft and maintain customer-facing content including FAQs and guidance materials
- Monitor incoming queries and escalate complex issues where appropriate
- Engagement & Experience
- Support the planning and delivery of public engagement campaigns
- Assist with fan engagement activities and feedback initiatives
- Help ensure inclusive, accessible and high-quality experiences across all touchpoints
- Work closely with CRM and ticketing teams to enhance the customer journey
- Feedback & Reporting
- Capture and analyse customer feedback trends
- Produce regular insights to support continuous improvement
- Liaise with operational teams to resolve issues and ensure follow-through
- Event Delivery
- Provide on-site support at venues and customer information points
- Collaborate with frontline teams and volunteers to ensure consistent messaging
- Support engagement and marketing activity during live event delivery
What you'll get in return
Excellent rate of pay. Be part of a high profile event. Head office is based in Glasgow City centre.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Information & Engagement Coordinator x 4 in Glasgow employer: Hays
Join a dynamic team as a Customer Information & Engagement Coordinator, where you'll play a pivotal role in enhancing customer experiences at high-profile events. With a focus on collaboration and inclusivity, our Glasgow City Centre location offers excellent pay, a supportive work culture, and opportunities for professional growth, making it an ideal employer for those seeking meaningful engagement in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Information & Engagement Coordinator x 4 in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. You never know who might put in a good word for you!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer engagement and communication. Think about examples from your past experiences that highlight your skills in these areas. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Information & Engagement Coordinator x 4 in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Information & Engagement Coordinator role. Highlight any relevant customer service experience and communication skills to show us you're the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer engagement and how you can contribute to creating memorable experiences for visitors. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role is all about communication, make sure your application is clear and concise. Use straightforward language and check for any typos or errors. We want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and it helps us keep track of your application. Don’t miss out on this opportunity!
How to prepare for a job interview at Hays
✨Know Your Customer Engagement Basics
Before the interview, brush up on customer engagement strategies and best practices. Understand how to manage enquiries across different channels like email and social media, as this will be crucial for the role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Be ready to discuss how you provided clear and accurate information, especially in high-pressure situations.
✨Demonstrate Team Collaboration
Since the role involves working with various teams, think of instances where you've successfully collaborated with others. Highlight your ability to work with operations, marketing, and ticketing teams to enhance customer experiences.
✨Be Ready to Discuss Feedback and Improvement
Familiarise yourself with methods for capturing and analysing customer feedback. Be prepared to talk about how you've used insights to drive continuous improvement in previous roles.
