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- Tasks: Handle critical calls and provide support in a fast-paced control room.
- Company: Join a dynamic team in Southside Glasgow with a focus on community safety.
- Benefits: Earn £15.89/hour with flexible shifts and valuable experience.
- Why this job: Make a real difference by supporting vulnerable individuals and managing emergencies.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
- Other info: Great opportunity for career growth in a vital service role.
Location: Southside of Glasgow
Contract Type: Temporary
Rate: £15.89/hour
Shifts: 3 days on/3 days off - variety of shifts (including night shift)
About the Role:
We are seeking a highly motivated and reliable individual to join our fast-paced, multi-functional control room team. This role involves handling a variety of critical and sensitive calls, ensuring prompt and effective responses to a wide range of situations.
Key Responsibilities:
- Responding to Telecare alarm activations and providing reassurance and support to vulnerable individuals.
- Handling Anti-Social Behaviour reports and escalating appropriately.
- Managing Out of Hours (OOH) support lines for housing repairs and homeless presentations.
- Monitoring CCTV systems and responding to incidents in real-time.
- Receiving and processing fire and intruder alarm activations from residential and commercial properties.
- Liaising with council wardens, emergency services, and external contractors to coordinate timely interventions.
Essential Skills & Experience:
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Strong attention to detail and situational awareness.
- Experience in a call handling, emergency response, or control room environment is desirable.
- Familiarity with housing services, community safety, or Telecare systems is an advantage.
- IT literate with the ability to learn bespoke systems quickly.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Call Handler - Temporary in Glasgow employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler - Temporary in Glasgow
✨Tip Number 1
Make sure you research the company and the role before your interview. Knowing what they do and how you can contribute will help you stand out. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Dress appropriately for the interview, even if it's a temporary role. First impressions matter, and looking professional can set the right tone from the get-go.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you on their radar and show your enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Call Handler - Temporary in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Handler role. Highlight any relevant experience in call handling or emergency response, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your ability to stay calm under pressure and your attention to detail, as these are key for this position.
Showcase Relevant Skills: In your application, emphasise skills that match the job description, like your IT literacy and familiarity with Telecare systems. This will help us see how you can hit the ground running in our fast-paced environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and ensures your application gets to us directly. Don’t miss out on this opportunity!
How to prepare for a job interview at Hays
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and essential skills required for the Call Handler position. This will help you tailor your answers to demonstrate how your experience aligns with what they’re looking for.
✨Stay Calm Under Pressure
Given the nature of the role, it’s crucial to show that you can remain calm and professional in stressful situations. Prepare examples from your past experiences where you successfully handled pressure or difficult calls. This will showcase your ability to thrive in a fast-paced environment.
✨Brush Up on Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as confident and approachable.
✨Demonstrate Your IT Savvy
Since the job requires familiarity with various systems, be ready to discuss your IT skills. If you have experience with specific call handling or emergency response software, mention it! If not, express your eagerness to learn new systems quickly, as this is a valuable trait for the role.