Used Car Administrator in Farnborough, Hampshire

Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.

About the job:

• We are recruiting for a purchasing administrator to join our client on a long-term temporary assignment.
• Manage outbound and inbound customer and supplier contacts to resolve queries, negotiate objections, and ensure commercial viability.
• Oversee vehicle return processes, ensuring timely invoicing and availability of vehicles for auction sale.
• Act as escalation point for internal finance invoicing and ledger queries related to end-of-contract billing.
• Maintain daily communication with suppliers, vehicle collections, and auction partners to resolve discrepancies and support remarketing operations.
• Ensure compliance with SLAs and KPIs across all customer and supplier interactions and end-of-contract processes.
• Train team members on Used Car Business processes and uphold company values to drive excellent customer outcomes.

What will you bring to the global premium automotive brand:

• Strong customer service and complaint management skills, preferably in automotive or regulated leasing sectors.
• Strong objection handling and outbound telephone communication skills.
• Excellent attention to detail and ability to manage multiple data sources.
• Effective written and verbal communication skills at all organisational levels.
• Self-motivated with good time management and the ability to work independently and collaboratively.
• Proficient in MS Office and computer literacy.
• Strong geographic knowledge of the United Kingdom and ability to maintain excellent supplier relationships.

How will we support you:

The business core values are integral to their corporate culture and guide their actions and decisions. These values include:

• Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity.
• Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork.
• Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating success.
• Transparency - Acknowledging concerns and identifying inconsistencies constructively.
• Trust - Relying on each other to act swiftly and achieve goals.
• Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness.

Compensation: We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There’s free on-site parking available and you’ll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office.

Diversity, Equity and Inclusion: Equality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy. Key aspects of policy include:

• Promoting equal opportunities in recruitment and personnel development.
• Ensuring protection against discrimination and fostering respect in everyday business.
• Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation.
• Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identity, and cultural background.