At a Glance
- Tasks: Investigate and resolve customer complaints while ensuring compliance with regulations.
- Company: Join a premium automotive brand known for its commitment to quality.
- Benefits: Enjoy hybrid working, competitive benefits, and opportunities for professional growth.
- Other info: Collaborative team environment with strong support and development opportunities.
- Why this job: Make a real impact on customer experiences and uphold the brand's reputation.
- Qualifications: Experience in customer service or complaints handling is preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Regulatory Complaints & Claims Executive to join a premium automotive brand. This is a fast-paced and highly responsible role where you will investigate, manage, and resolve complaints and claims, ensuring all cases are handled in line with regulatory requirements and internal standards.
You’ll play a key role in protecting the organisation’s reputation while delivering a high-quality experience for customers and third-party partners.
- Investigate and resolve customer complaints and claims within regulatory timeframes
- Ensure compliance with FCA complaint handling rules (DISP) and issue holding responses where required
- Track complaint and claim progress, identifying trends and risks
- Log and manage breaches, including carrying out root-cause analysis
- Support handling of FOS complaints, CCA remediation, and bulk voluntary disclosure responses
Experience in customer service, complaints handling, or regulated environments (automotive or financial services preferred).
Confident using Microsoft Office and internal systems.
Knowledge of motor trade law or regulatory bodies.
Opportunity to work with a globally recognised premium brand.
Exposure to complex regulatory and complaint-handling processes.
A collaborative team environment with strong support.
Opportunities to develop expertise in compliance, investigation, and customer experience.
Hybrid working and competitive benefits.
This is a fantastic opportunity to work in a role that combines customer focus, analytical thinking, and regulatory compliance, where your work directly impacts customer outcomes and business integrity.
Locations
Travel Customer Care Executive in Farnborough, Hampshire employer: Hays
As a Travel Customer Care Executive at our premium automotive brand in Farnborough, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. With hybrid working options and competitive benefits, we foster a collaborative culture where your contributions directly enhance customer experiences and uphold our esteemed reputation. Join us to engage with complex regulatory processes while advancing your career in a globally recognised company.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Customer Care Executive in Farnborough, Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the automotive or customer service sectors on LinkedIn. A friendly chat can open doors and give you insights into the company culture.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of FCA complaint handling rules. Show them you know your stuff and can handle complaints with confidence!
✨Tip Number 3
Practice your problem-solving skills. Think of examples where you've successfully resolved complaints or claims in the past. Be ready to share these stories during your interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Travel Customer Care Executive in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Travel Customer Care Executive role. Highlight your experience in customer service and complaints handling, especially in regulated environments, to show us you’re the right fit!
Showcase Your Skills:Don’t forget to mention your confidence with Microsoft Office and any internal systems you've used. We want to see how your skills align with the requirements of the role, so be specific about your experiences!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Hays
✨Know Your Regulations
Familiarise yourself with the FCA complaint handling rules and any relevant motor trade laws. Being able to discuss these regulations confidently will show that you understand the importance of compliance in this role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer complaints or claims. Highlight your ability to empathise with customers while maintaining a professional approach, as this is crucial for a Travel Customer Care Executive.
✨Demonstrate Analytical Thinking
Be ready to discuss how you identify trends and risks in complaint handling. You might be asked to analyse a hypothetical situation, so practice articulating your thought process and how you would approach problem-solving.
✨Emphasise Team Collaboration
This role involves working closely with others, so be prepared to talk about your experience in collaborative environments. Share specific instances where teamwork led to successful outcomes, especially in high-pressure situations.
