At a Glance
- Tasks: Coordinate and develop engaging training materials for customer-facing teams.
- Company: Join a leading automotive brand committed to excellence and innovation.
- Benefits: Permanent position with opportunities for professional growth and development.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by enhancing training and customer service experiences.
- Qualifications: Degree in Training Design, experience in training delivery, and automotive knowledge.
The predicted salary is between 40000 - 50000 £ per year.
Using all resources from across the business, the role holder coordinates training syllabuses, structures the development and creation of suitable materials, and oversees the planned delivery into the CIC environment. The CIC environment for the NSC is ‘powered by knowledge’ and the role holder plays a pivotal role in ensuring our customer-facing touchpoints are perfectly positioned to represent the BMW and MINI brands in the way we expect. This knowledge supports the continuous improvement of process, quality and the delivery of business objectives.
Alongside the CIC Governance and Management structure, external CIC providers and software providers, understand, and build training material for all department procedures, work instructions, and user guides to ensure agents understand the correct process to implement their job role. Oversee the technical/coding design and creation of Digital eLearning for deployment to CIC associates, using the most relevant and appropriate software tool to develop and deliver training.
Guides and steers the technical development of learning videos including recording, editing, and enabling the finished product for use by associates to BMW Corporate identity standards. Continuously research and keep up to date on new training technologies and techniques and where relevant, present cost benefits analysis to key stakeholders to deliver the needed change.
Match design-led learning to the competency and team profiles within the CIC & BDC to evolve alongside customer needs, using innovative approaches such as face to face, digital, virtual & self-learning. Work with NSC SME’s and PMQ project teams to ensure that Training is considered and developed as part of every CIC/BDC implementation, to ensure no knowledge or delivery gaps to customers.
Design, develop and maintain the Operations training library so that the content remains accurate, adequate and up to date. Work with the Customer Process and Training Manager to identify training and development needs within the Operations teams through job analysis, QA output, planned project deliverables and Associate appraisals.
Lead the development of innovative training delivery to the CIC, BDC and Operational areas. Work with Product Owners to support product enhancements and project delivery by developing and delivering training material as required to the Associates/provider training.
Work in collaboration with Project/Product Teams, SME’s, Process Owners and Process Specialists to keep all training material up-to-date. Utilise Quality Assurance, Operations reporting and Customer Insights to identify opportunities to refine the training approach to improve customer outcomes. Look to incorporate such best practice into the NSC training landscape.
Ensure all assigned project related topics are progressed and run smoothly. Support internal stakeholders in the design, development and delivery of BMW owned training and process materials, embedding ongoing accountability for output, feedback and support within the line function.
Collaborate with governance structure to ensure the Service Providers are adequately trained to achieve the contractual KPIs and meet all regulatory obligations, whilst keeping an eye out for ‘blindspots’ in delivery. Maintain dialogue with Compliance and Legal to ensure that regulatory and audit requirements are embedded effectively, consistently and accurately in training materials.
Direct vendors and training specialists to deliver on the needs for the business. Ideally a degree level or equivalent, recognised qualification in Training Design and Delivery. Work experience, Leadership experience. Relevant work experience in Training design & training delivery both virtually & face to face. Extensive knowledge of the Automotive and customer services industry. Automotive experience. Microsoft Office skills particularly in Excel and PowerPoint. Excellent networking skills.
Locations
Training Specialist (Permanent) in Farnborough, Hampshire employer: Hays
Join a vibrant secondary school that prioritises excellence in education and fosters a supportive community for both students and staff. As the Head of Mathematics, you will benefit from a competitive salary, ongoing professional development opportunities, and a collaborative work culture that encourages innovation and growth. This role not only allows you to lead a dedicated team but also to make a significant impact on student achievement in a welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Training Specialist (Permanent) in Farnborough, Hampshire
✨Dive into Digital Learning Communities
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We think you need these skills to ace Training Specialist (Permanent) in Farnborough, Hampshire
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Hays, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Hays and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Hays
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Hays might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Hays.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
