At a Glance
- Tasks: Investigate and resolve customer complaints while ensuring compliance with regulations.
- Company: Join a global leader in premium automotive manufacturing and services.
- Benefits: Hybrid work model, potential contract extension, and a supportive team environment.
- Other info: Collaborative team culture with opportunities for continuous improvement.
- Why this job: Make a real difference by enhancing customer satisfaction and brand reputation.
- Qualifications: Experience in complaint handling and a proactive attitude.
The predicted salary is between 27000 - 33000 £ per year.
Hybrid: 3 days onsite and 2 days working from home
Contract: 31st December (possibility of extension)
Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production.
The purpose of this role is to investigate, manage, and resolve complaints and claims within regulatory timeframes and protecting the brand’s reputation. The Executive will track voluntary disclosures, complaints, claims progress, identify trends, and escalate concerns where necessary, ensuring all activity complies with regulatory timeframes and internal policies. They will also manage daily action reports, support colleagues within the Regulations team, and remain flexible in taking on new tasks as required.
- Resolve complaints and claims from Customers and third-party firms.
- Ensure all complaints are handled within regulatory deadlines and that holding letters are issued on time where required.
- Log and manage breaches in line with company policy and including carrying out root-cause analysis.
- Support continuous improvement by reviewing procedures and identifying opportunities to enhance processes.
- Provide support on CCA remediation, voluntary disclosure bulk responses, and FOS complaint handling.
- Manage bulk imports to progress voluntary disclosures, complaints and claims where required.
You will have the opportunity to work within an enthusiastic team who are passionate about delivering outstanding service, along with fostering excellent collaboration with the regional purchasing network thanks to regular and relevant communication.
What will you bring to the global premium automotive brand:
- Experience in handling complaints
- Proactive and able to react quickly.
Locations
Servicing Complaint Handler in Farnborough, Hampshire employer: Hays
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