Rental Administrator in Farnborough, Hampshire

Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.

We are recruiting for a rental administrator. The Rental Administrator will be the first contact point for our business customers and Rental suppliers for all their in-life and post return Rental queries. The purpose of the role is to manage, resolve and delight our Business Customer on behalf of the company, by taking ownership for all requirements and mobility opportunities, monitoring, and owning progress of their individual enquiries and maximising the income stream that Rental produces for the business. Providing our business customers with an exceptional service by ensuring our KPI’s and SLAs are met and that we accompany the customer on their journey with the company to ensure the service they receive is personal, positive, and easy.

Any breaches identified must be logged in accordance with the Company Breach Policy/ Process on the Company breach log immediately. The role holder must ensure that all breaches within their business area are fully investigated and closed with detailed root cause analysis. It is the expectation that the Rental Administration Executive will contribute to ensuring all Rental Administration tasks required on behalf of our business customers are actioned within the agreed SLA’s. Provide feedback to your line manager where trends are identified from team activities and support with any remedial actions or process step changes as defined by the Manager. Contribute to the team’s financial processes including the budget, forecast and any long-range planning. Utilise all current business policies and processes to ensure the appropriate handling of all customer interactions and to ensure that Business customers receive the best outcome. Champion the Customer Driven Organisation service enhancements for the team and the optimisation of all enhanced value services.

The opportunity: You will have the opportunity to work within an enthusiastic team who are passionate about delivering outstanding service. Along with fostering excellent collaboration with the regional purchasing network thanks to regular and relevant communication, best practice sharing as well as with central purchasing departments.

What will you bring to the global premium automotive brand:

• Educated to GCSE/A-Level equivalent.
• Strong interpersonal skills at all management levels.
• Effective organizational and time management skills.
• Proactive and able to react quickly.
• Able to work autonomously and use own initiative.

How will we support you: The business core values are integral to their corporate culture and guide their actions and decisions. These values include:

• Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity.
• Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork.
• Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating success.
• Transparency - Acknowledging concerns and identifying inconsistencies constructively.
• Trust - Relying on each other to act swiftly and achieve goals.
• Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness.

Compensation: We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There’s free on-site parking available and you’ll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office.

Diversity, Equity and Inclusion: Equality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy.