At a Glance
- Tasks: Build and maintain strong relationships with customers and manage their vehicle fleet needs.
- Company: Join a globally recognised premium brand in a dynamic team environment.
- Benefits: Competitive salary, strong development opportunities, and a supportive team culture.
- Other info: Fast-paced role with exposure to corporate clients and complex account management.
- Why this job: Make a real impact on customer satisfaction and business growth.
- Qualifications: Experience in sales or customer service, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Hays is looking for a Customer Relationship Executive to join their dynamic team in Farnborough. This is a fantastic opportunity to play a key role in managing and developing relationships with major corporate and public sector customers, supporting their full fleet lifecycle from onboarding through to renewals and returns.
You’ll act as a primary point of contact for customers, working closely with the Account Management team to deliver a seamless, high-quality service while identifying opportunities to grow and retain business.
What You’ll Be Doing
- Build and maintain strong relationships with customers, suppliers, and internal stakeholders
- Manage a portfolio of corporate and public sector clients, supporting their vehicle fleet requirements
- Act as the main point of contact for day-to-day customer queries and operational support
- Drive order uptake, renewals, and retention, identifying opportunities to increase sales
- Proactively engage customers through outbound contact, recommending suitable solutions
- Prepare and manage complex quotations and vehicle orders, ensuring accuracy and compliance
- Validate documentation and ensure smooth processing of all orders
- Monitor performance metrics, including win rates and customer trends, sharing insights with the wider team
- Support system rollouts (e.g. Alphabet Connect & Motion) and deliver customer demonstrations where required
- Work collaboratively to improve processes and enhance the customer experience
- Manage over-contract vehicles and identify opportunities to maximise profitability
About You
We’re looking for someone who is commercially aware, highly organised, and customer-focused, with the confidence to manage relationships and drive results. You will have:
- Previous experience in sales and/or customer service (essential)
- Strong communication and relationship-building skills
- A proactive, self-motivated approach with the ability to take ownership
- High attention to detail and strong organisational skills
- Confidence working with data, reporting, and numerical information
- Ability to negotiate and influence effectively
- Strong Microsoft Office skills
Desirable: Experience within automotive, fleet, or financial services
What’s in It for You
- Opportunity to work with a globally recognised premium brand
- Exposure to corporate clients and complex account management
- A varied, fast-paced role with strong development opportunities
- Collaborative and supportive team environment
- Competitive salary and benefits package
Why Join BMW Group Financial Services? This is your chance to join a business that combines innovation, customer focus, and commercial excellence, where your contribution directly impacts customer satisfaction and business growth.
If you’re passionate about delivering outstanding customer service, building relationships, and driving results, we’d love to hear from you.
Locations
Customer Relationship Executive in Farnborough, Hampshire employer: Hays
At Hays, we pride ourselves on being an excellent employer, offering a dynamic work environment in Farnborough where you can thrive as a Customer Relationship Executive. Our collaborative culture fosters professional growth and development, providing you with the opportunity to engage with prestigious corporate clients while enjoying a competitive salary and comprehensive benefits package. Join us to make a meaningful impact in a role that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Executive in Farnborough, Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Customer Relationship Executive role. Highlight your experience in sales and customer service, and don’t forget to showcase your relationship-building skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Customer Relationship Executive in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relationship Executive role. Highlight your experience in sales and customer service, and show how your skills align with what we’re looking for at StudySmarter.
Showcase Your Communication Skills:Since this role is all about building relationships, don’t forget to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to engage effectively with customers.
Be Proactive and Detail-Oriented:We love candidates who take initiative! In your application, mention specific examples of how you’ve proactively managed customer relationships or improved processes in previous roles. Attention to detail is key, so make sure your application is error-free.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Hays
✨Know Your Customers
Before the interview, research the company’s major corporate and public sector clients. Understanding their needs and how the role of Customer Relationship Executive fits into their operations will show your commitment and readiness to engage effectively.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication and relationship-building skills. Think of specific situations where you successfully managed customer queries or resolved issues, as this will demonstrate your ability to be the main point of contact.
✨Be Data Savvy
Brush up on your data handling skills. Be ready to discuss how you’ve used performance metrics in previous roles to drive results. This will show that you can monitor trends and share insights effectively, which is crucial for the position.
✨Demonstrate Proactivity
Think of instances where you took the initiative to improve processes or enhance customer experiences. Being able to articulate your proactive approach will resonate well with the interviewers, as they’re looking for someone who can drive order uptake and retention.
