At a Glance
- Tasks: Investigate and resolve customer complaints while ensuring compliance with regulations.
- Company: Join a premium automotive brand known for its commitment to quality.
- Benefits: Enjoy hybrid working, competitive benefits, and opportunities for professional growth.
- Other info: Collaborative team environment with strong support and development opportunities.
- Why this job: Make a real impact on customer experiences and uphold the brand's reputation.
- Qualifications: Experience in customer service or complaints handling is preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Regulatory Complaints & Claims Executive to join a premium automotive brand. This is a fast-paced and highly responsible role where you will investigate, manage, and resolve complaints and claims, ensuring all cases are handled in line with regulatory requirements and internal standards.
You’ll play a key role in protecting the organisation’s reputation while delivering a high-quality experience for customers and third-party partners.
- Investigate and resolve customer complaints and claims within regulatory timeframes
- Ensure compliance with FCA complaint handling rules (DISP) and issue holding responses where required
- Track complaint and claim progress, identifying trends and risks
- Log and manage breaches, including carrying out root-cause analysis
- Support handling of FOS complaints, CCA remediation, and bulk voluntary disclosure responses
Experience in customer service, complaints handling, or regulated environments (automotive or financial services preferred).
Confident using Microsoft Office and internal systems.
Knowledge of motor trade law or regulatory bodies.
Opportunity to work with a globally recognised premium brand.
Exposure to complex regulatory and complaint-handling processes.
A collaborative team environment with strong support.
Opportunities to develop expertise in compliance, investigation, and customer experience.
Hybrid working and competitive benefits.
This is a fantastic opportunity to work in a role that combines customer focus, analytical thinking, and regulatory compliance, where your work directly impacts customer outcomes and business integrity.
Locations
Bureau chief in Farnborough, Hampshire employer: Hays
Join a leading premium automotive brand in Farnborough, where you will thrive in a collaborative team environment that values customer focus and regulatory compliance. With hybrid working options and competitive benefits, this role offers excellent opportunities for professional growth in compliance and customer experience, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Bureau chief in Farnborough, Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the automotive or financial services sectors. Use LinkedIn to connect with current employees at the company you're eyeing, and don't be shy about asking for a chat to learn more about their experiences.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of FCA complaint handling rules and motor trade law. We recommend creating a cheat sheet of key points to discuss, so you can show off your expertise and confidence during the interview.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life examples where you've successfully resolved complaints or handled difficult situations. This will help you demonstrate your analytical thinking and customer focus during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Bureau chief in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Bureau Chief role. Highlight any experience in customer service or complaints handling, especially in regulated environments like automotive or financial services.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of regulatory compliance and customer experience.
Showcase Your Analytical Skills:Since this role involves investigating and resolving complaints, be sure to highlight any analytical skills or experiences you've had. Talk about how you've tracked progress or identified trends in past roles to show us you can handle the complexities of this position.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Hays
✨Know Your Regulations
Familiarise yourself with the FCA complaint handling rules (DISP) and any relevant motor trade laws. Being able to discuss these regulations confidently will show that you understand the importance of compliance in this role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer complaints or claims. Highlight your approach to ensuring a high-quality experience for customers, as this is crucial for the role.
✨Demonstrate Analytical Thinking
Be ready to discuss how you identify trends and risks in complaint handling. You might even want to bring a case study or example of how you conducted root-cause analysis in a previous position to illustrate your analytical skills.
✨Emphasise Team Collaboration
This role involves working closely with others, so be prepared to talk about your experience in collaborative environments. Share specific instances where teamwork led to successful outcomes, especially in fast-paced settings.
