At a Glance
- Tasks: Support daily operations and ensure top-notch service delivery to customers.
- Company: Reputable logistics company known for operational excellence and customer satisfaction.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Stable employment with excellent career progression opportunities.
- Why this job: Join a dynamic industry and build your career in customer service and logistics.
- Qualifications: Experience in customer service or logistics, strong communication skills, and attention to detail.
The predicted salary is between 25000 - 28500 £ per year.
Your new company
You will be joining a well-established and reputable business based in the Grangemouth area. With a strong presence in the UK, the company specialises in providing efficient, reliable distribution services to a broad range of commercial clients. Known for its commitment to operational excellence and customer satisfaction, the organisation offers a collaborative and supportive working environment where employees are encouraged to develop and grow.
Your new role
As a Logistics Administrator, you will play a key role in supporting daily operations and ensuring a high standard of service delivery to customers. You will act as a central point of contact for client enquiries, coordinating closely with internal departments to ensure smooth communication and timely resolution of issues.
Key responsibilities will include:
- Handling inbound calls and emails from customers in a professional and timely manner
- Processing customer orders, updating systems, and maintaining accurate records
- Liaising with internal teams to track order progress and communicate status updates
- Resolving customer queries, complaints, and service issues efficiently
- Supporting general administrative duties such as data entry, reporting, and documentation
- Assisting with scheduling and ensuring service-level agreements are met
This is a fast-paced role that requires strong organisational skills and the ability to prioritise workload effectively.
What you'll need to succeed
To be successful in this role, you should have:
- Previous experience in a customer service or Logistics administrative position
- Excellent communication skills, both written and verbal
- Strong attention to detail and a high level of accuracy
- The ability to remain calm under pressure and manage multiple tasks simultaneously
- Good IT skills, including experience with Microsoft Office and CRM or transport systems
- A proactive and team-oriented approach with a willingness to learn
What you'll get in return
In return, you will receive:
- A competitive salary
- Opportunities for training and career progression within a growing organisation
- A supportive and friendly team environment
- Exposure to a dynamic and essential industry sector
- Stable, long-term employment with a respected local employer
This role is ideal for someone looking to build a career within customer service and logistics while contributing to a high-performing team.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Logistics Administrator in Falkirk, Grangemouth employer: Hays
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StudySmarter Expert Advice🤫
We think this is how you could land Logistics Administrator in Falkirk, Grangemouth
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Hays and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Hays!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Hays keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Administrator in Falkirk, Grangemouth
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Hays:This is your chance to really connect with the team at Hays. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Hays
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Hays.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Hays that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Hays. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
